Let down Bigtime By Namco Bandai

[Darth Jimbob]

I kinda sensed the bull crap... I loose a day cause of the beta sign-in balls up & now this... they HATE xbox!!!

[Thee Apothecary]

Had it out with amazon live chat and this is what i got told... (was posted in another thread)

You are now connected to Teenu from Amazon.co.uk.
Me:
hi
Teenu:
Hello, my name is Teenu.
Thank you for contacting Amazon.co.uk. Could you confirm the name on your account, please?
Me:
james
Teenu:
Thank you, James.
How may I help you?
Me:
i placed a preorder for the Defiance ultimate edtion xbox360 game on the 6/3/13... received an email saying i wont be getting it on the 2/4/13 but now on the 12/4/13... supplier issues or something... but when i look at the ps3 and pc versions of the game they both state a 2/4/13 release date... please explain why im haveing to wait 10days?
Teenu:
I see that the item is released on April 12, 2013.
You will receive the order on the delivery date.
Me:
now look at the ps3 and pc versions
whens there release date?
Teenu:
Could you please give me 2 minutes while I check it for you?
Me:
ok
Teenu:
Thanks for waiting.
The release date which is listed for the xbox is incorrect and you can still expect your item on April 02, 2013.
Me:
oooooooookkkkkkkkkk... how have you come to that response?
Teenu:
I have checked with our internal team.
Me:
ok cool... any chance of an email comfirming that?
Teenu:
You can expect a dispatch confirmation email soon. I will also confirm that via email once this chat ends.
Me:
sweet, well thankyou for your help and for clearing it up for me... you have a good day
Teenu:
You're welcome. Is there anything else I can help you with?
Me:
nope im good ta

and now if they dont send it, its fraud good score there man

[pricey007]

Key line : If you would like to order the standard edition so that you can play from release date, you can certainly return it for a refund once the ultimate edition arrives.

I can't play a game if I can't open it.

This is good work. Just don't think I have the commitment to do it. Still hovering over the shopto website as the Easter weekend will mean that preorders will need to be in now-ish.

[Darth Jimbob]

I am still waiting for any kind of email from amazon... I could hold my breath but I would like to see the sun rise in the morn

[Blastiel]

This is good work. Just don't think I have the commitment to do it. Still hovering over the shopto website as the Easter weekend will mean that preorders will need to be in now-ish.

Refunds are processed within 3 days of them getting the item back. You can play it on launch and you also get sent a nice bundle of additional DLC

Go on...do it, I dares ya!

[Big Bear]

From what I have read today your 'resolving customer's issues' comes down to 'sorry for the inconveniece it has caused you' or 'contact the supplier' did I miss anything?

In this case that is correct. As I have said I would not be able to offer compensation because this is not a result of an Amazon error. You may have noticed from other posts that we are currently doing our best to offer an alternative solution for our customers.

[DJTrig]

This is good work. Just don't think I have the commitment to do it. Still hovering over the shopto website as the Easter weekend will mean that preorders will need to be in now-ish.

I went with game as they still have the limited for like 2 quid extra.

[pricey007]

Refunds are processed within 3 days of them getting the item back. You can play it on launch and you also get sent a nice bundle of additional DLC

Go on...do it, I dares ya!

Oh go on then...! God I hope I don't F it up :-)

[Pete]

worst case you get it and then bottle it and send it back unopened, but at least you have it in your grubby little mitts to look at and smell the cellophane.

[ALVn]

This is the live chat i just had.. I use my girlfriends account so i gave them her name.. The conversation as follows..


You are now connected to Rakesh from Amazon.co.uk.
Me:I prordered my copy of the ultimate edition from your website as it was the best deal and what i can afford at the time, to see the release date pushed back is a real upset. Is there anyway if even possible to receive the standard edition with my unique codes from my ultimate edition and then return the standard edition? I dont want to miss out 10 days
Rakesh:Thank you for contacting Amazon.co.uk. My name is Rakesh. I will look into your issue now. May I have your name please?
Me:Lonya Kisielowski
And thank you
Rakesh:Thank you, Lonya.
Give me a moment. Let me check this for you.
Me:Thank you
Rakesh:Thanks for waiting.
Me:I just want to be able to play the game from release date with all my ultimate edition digital stuff, even if that means sending back the standard copy to receive the physical items from the ultimate edition
No problem
Rakesh:I have checked and see that the standard edition is not available with us.
I'm sorry for any disappointment.
Me:So amazon is not stocking the standard copy at all?
Rakesh:I request you to wait until April 12, 2013.
Yes, lonya.



So according to amazon they arent even stocking standard edition..