Let down Bigtime By Namco Bandai

[Mcdragon]

this is why i always digital download.

[Ryanbru32]

So the next guy has offered me free shipping

You are now connected to Sebastin from Amazon.co.uk.
Me:Hi there its regarding order #204-*** witch should be released on the 2nd of april but i have recieved an email sayin sorry it has been delayed to the 12th of april now but all other platforms and editions have not been changed could you shed some light on this please?
Sebastin:Hello, my name is Sebastin.
Thank you for contacting Amazon.co.uk.
May I know your name, please?
Me:***
Sebastin:Thank you, ***.
Me:NP
Sebastin:I see that the delivery date for this order is changed by the Manufactuer and so we have updated you.
As a retailer we are relying on our suppliers.
I am sorry for this situation.
Me:Yea i understand this but why is it only the 360 UE that is affected on no other platform or edition?
Sebastin:I am unable to confirm it.
I see that the manufacturer have changed the dates and so you are receiving it in delay,
If you prefer, you can contact the manufacturer.
I hope we are connected?
Me:Yes we are connected you will be glad to here
im at work so you may have to be patient
Sebastin:Okay.
Is there anything else I can help you with?
Me:So are Amazon offering any compensation or fiscal apology? say for instance if i was to order the standered edition of the game and i prey to god that it come on the 2nd would i be able to play it and return it whenever Mr Bandai decides to ship my Ultimate Edition?
I would ofcourse be more than happy to pay the return fee
Sebastin:I'm sorry it is not possible in this situation.
The software's can't be return back to us.
*after it is used.
Our return's department will not accept the return of a software once it's been opened.
Me:There a whole bunch of people on a forum who are having the same problem who have been told that they can do this as an "apology" one dude even got a 5 quid voucher thats not what im asking for tho and i know you can disclose others accounts im not asking you to
Sebastin:I am sorry for the inconvenience caused.
Me:Yea i keep hearing that im sorry too heart broken
Sebastin:I do understand your concern.
As we are relying on the manufacturers, we are unable to help you at this situation.
Me:Why have you ordered it too?
What have the manufacturers told you is the problem?
Sebastin:They haven't supplied us the product on time and we are unable to deliver the orders to our valuable customers.
Me:valuable? if yous do value me the surely there is something that can be done?
Sebastin:I am sorry for this situation.
I would have been helped you with this issue, if I can.
Me:Must be something you can do? free shipping? partial refund? Hello kitty key ring? anything.
Sebastin:We are relying on the manufacturer's for the supply of this product.
Me:so are there none at all? not one person will get it on release day?
Sebastin:I will do.
Please contact us once the order is dispatched and we will issue the refund to the delivery charges.
Me:Can you email me that? as proof?
Sebastin:Surely,
If you prefer, I will send the transcript of this chat conversation.
Me:That would be great no keyring then?
Sebastin:I am sorry R McKay,
I will not be able to provide that.
Me:Ok then thank you for your time and help
Sebastin:You're welcome.
Thanks for your patience and understanding in this issue.
Have a nice day!
Me:Its night time
Sebastin:You told you were in office know.
so only I wish to have a nice day.
lol.
Okay.
Goodnight.
Me:No i said i was at work not an "office" night night Sebastin xx
Sebastin:Okay.
Bye.
We hope to see you again soon! Please click the "End Chat" link to close this window.
Meont forget to email me
Sebastin:Surely,
I will send a email to you.
*with all the details.

[ALVn]

Heres my conversation..


22:49 Initial Question: Need confirmation of a chat log i received earlier explaining i would get a full refund if i send a copy of a game back after its been opened for full refund if i pay delivery charge.

22:50 Rakesh (CSA) : Thank you for contacting Amazon.co.uk. My name is Rakesh. I will look into your issue now. May I have your name please?
22:51 lonya kisielowski : Lonya Kisieloski
22:51 Rakesh (CSA) : Thank you, lonya.
22:51 lonya kisielowski : I have the previous chat log that says i can get full refund but i did not mention the seal would be broken upon return
22:51 Rakesh (CSA) : May I have the order number please?
22:52 lonya kisielowski : ORDER #204-****
22:53 Rakesh (CSA) : Could you tell me more about your issue please?
22:54 lonya kisielowski : I was told i could receive a full refund if i return the item mentioned upon receiving my original item ordered.. But i need this to be confirm that the game im returning will be used..

22:56 lonya kisielowski is no longer connected.
22:57 Initial Question: Need confirmation of a chat log i received earlier explaining i would get a full refund if i send a copy of a game back after its been opened for full refund if i pay delivery charge.

22:59 lonya kisielowski : ?
22:59 Rakesh (CSA) : Give me a moment.
22:59 Rakesh (CSA) : Thanks for waiting.
23:00 Rakesh (CSA) : I have checked and you can return the item for a full refund.
23:00 lonya kisielowski : Even if the seal is broke as i have played the copy of the game?
23:00 lonya kisielowski : Aslong as i pay delivery charge?
23:02 Rakesh (CSA) : Okay, as our previous colleague promised, you can return the item back to us for a full refund even if the seal broken.
23:03 lonya kisielowski : Can you confirm this in an email sent to me please so that i have proof once i return the item. Thank you
23:03 Rakesh (CSA) : Sure, lonya.
23:03 Rakesh (CSA) : Is there anything else I can do for you today?
23:04 lonya kisielowski : No just email me this conversation please thank you
23:04 Rakesh (CSA) : You're welcome. Is there anything else I can do for you today?
23:05 lonya kisielowski : No thank you, just confirmation please
23:06 Rakesh (CSA) : Sure, lonya.
23:06 Rakesh (CSA) : It's my pleasure helping you!

Have a great day. Bye!

We hope to see you again soon! Please click the "End Chat" link to close this window.

23:06 lonya kisielowski has left the conversation.

I had to take alot out because they chat soo much rubbish.

[Drakeos99]

Guess Namco Bandai also delaying Australian Physical copies (EB Games and ETC) so im forwarding my complaint to Namco Bandai FB/Twitter to change their mind back to 2nd of april Did this with EA when SWTOR launch lol

[Darth Jimbob]

Me:so are there none at all? not one person will get it on release day?
Sebastin:I will do.

GITS!!! their keeping the copies for themselves

[ALVn]

GITS!!! their keeping the copies for themselves

Haha i noticed that bit.. Think it may be a typo but if thats not the case.. GREEDY BASTARDS

[Valethar]

When can we expect info?

'Soon™' would be my guess.

I have to wonder, looking at this being apparently a 360 issue, how much of it is Microshaft being their usual derpy selves and screwing everyone with their BS 'certification process' just because they can?

[Darth Jimbob]

ok this is my 2nd reply from amazon, I just dont think these guys give a flying ****e and will feed us anything we wanna hear...

Hello,

I am writing to follow up on our chat conversation.

I am sorry that the delivery estimate for your order has been changed to a later date of April 12, 2013.

I have checked and see that the manufacturer of the item "Defiance: Ultimate Edition (Xbox 360)" has changed the release date for the item to April 12, 2013 and it has been updated in our website.

Please note that the release date is subject to change.

I hope you will understand that we are dependent on our suppliers regarding the estimates and release for the items listed in our website.

We’ll receive this item from our suppliers in time for the release date and we will dispatch it to you. As per our standard policy, we don’t charge you for an order until the time of dispatch.

We expect to dispatch your order #026-*********** **** by April 12, 2013.

When we dispatch it from our Fulfilment Centre we'll send you an e-mail confirming the date, contents and method of delivery.

Please contact us by visiting the following link if you do not receive your e-mail confirmation by April 11, 2013 and we will investigate:

http://www.amazon.co.uk

To confirm the status of your order, or view estimated delivery dates, please visit Your Account at the top of any page on our website or use the following URL:

http://www.amazon.co.uk

We understand that this delay may be an inconvenience, and that you may wish to cancel your order. If you do wish to cancel an item or an order, please visit the "Your Account" link at the top of any page of our website, and then click "Your Orders".

If you want to reorder this item, it may be available on the website from an alternative seller. You can check this by visiting the following link:

www.amazon.co.uk

After signing in with your e-mail address and password, you will be able to view your order history and cancel any item or order that has not yet entered the dispatch process.

We do want to make sure that you receive your order.


Warmest regards,
Teenu J

[Drakeos99]

Guys go complain to Namco Bandai on their FB/Twitter ASAP

[Smitch]

Guess Namco Bandai also delaying Australian Physical copies (EB Games and ETC) so im forwarding my complaint to Namco Bandai FB/Twitter to change their mind back to 2nd of april Did this with EA when SWTOR launch lol

Oh we weren't delayed in Oceanaia. Our release date has actually improved from the 30th of April. to the 11th of April. For the Standard Edition...Only...'Cause we don't rate getting collectors, and definitely not Ultimate, on the wrong side of the world. Pfft. I ended up ordering my UE from the US. Cost me but meh, was better than waiting on Namco Bandi making a bigger mess.

edit: OK not November...April O.o Finish work day...Finish...