Let down Bigtime By Namco Bandai

[pricey007]

I've just received this follow up email:

Hello,

Unfortunately, the release date for the item(s) listed below was changed by the supplier, and we need to provide you with a new estimated delivery date based on the new release date:

"Defiance: Ultimate Edition (Xbox 360)"
Estimated arrival date: April 12 2013 - April 12 2013

One of Amazon's aims is to provide a convenient and efficient service; in this case, we have fallen short. Please accept our sincere apologies.

You haven't been charged for this item yet as we don't debit money from your payment card until just before your items are dispatched. We'll send you a confirmation e-mail when your items are dispatched to confirm the date, contents and method of delivery.

Warmest regards,

Customer Service Department
---------------------------------

We'll see if there's any consistency to these emails...

Edit: And my dispatch date has now been moved to the 12th.

[Blastiel]

Same here, my actual order has now been updated as well.

[DJTrig]

Nope, your point of contact is customer services therefore if a customer service agent tells you something be it correct or not then they are at fault not you and thus have to stand by it.

Cool,just had a vision of 2 weeks from now you guys coming back here saying you got ****** over so thought i better say something incase you needed to check it out.If we had been given more notice i could of done this aswell but i just can't pull the money out my **** for the multiple copies i had ordered and still leave the cash in for the UEs.This and the whole region issue have me really worried about any potentially serious issues we get on the 360 after launch.

[Blastiel]

If they even attempted anything like that I would be on them like moss. I am more then consumer savvy

[nosta]

My order has been pushed back even further...

Hello,

Unfortunately, the release date for the item(s) listed below was changed by the supplier, and we need to provide you with a new estimated delivery date based on the new release date:

"Defiance: Ultimate Edition (Xbox 360)"
Estimated arrival date: April 13 2013 - April 15 2013

One of Amazon's aims is to provide a convenient and efficient service; in this case, we have fallen short. Please accept our sincere apologies.

You haven't been charged for this item yet as we don't debit money from your payment card until just before your items are dispatched. We'll send you a confirmation e-mail when your items are dispatched to confirm the date, contents and method of delivery.

Warmest regards,

Customer Service Department
Amazon.co.uk

[Sm3gfor]

Did you get release day delivery service? if not that could be why.

[nosta]

Did you get release day delivery service? if not that could be why.

I don't know if I have the release day delivery service, to be honest, but first I got the eMail for the delay to April 12th yesterday. Than I got the update with the further delay today.

[Blastiel]

I don't know if I have the release day delivery service, to be honest, but first I got the eMail for the delay to April 12th yesterday. Than I got the update with the further delay today.

The first email was letting you know there was an issue, the 2nd was because your actual order has been updated.

Looking at the dates is a case of the shipping method you chose and not related to it being delayed further.

[HippyofTruth]

I have the release day delivery and the noobs still pushed me back..

[Haddez]

In the space of 4 hours I have been told the 12th then the 2nd now I have been told the 12th again!

Amazon really need to sort this out.