Let down Bigtime By Namco Bandai

[Tatakai no Kami]

I only read half the thread, but all I can say is welcome to my world. Namco Bandai has completely screwed up distribution on this game and has flat out lied to retailers in several countries by telling them the collector's Edition is US only. Nor has a confirmed release date been given for NZ and Australia yet.

And the sad fact is based on the complete lack of response or any resolution to this matter, Trion Does Not Care.

If they did my months of posting about this issue here would have seen the issue fixed by now, anyway 7 days until the supposed launch of Defiance over here and still Nothing has been done, and it seems unlikely I will get any of the stuff I want with the Collector's edition, or any of the preorder stuff as none of that is being advertised with the copies being sold in NZ. If the Beta had not been so much fun I could have easily walked away from this abyssmal mess.

[b4l00n]

I only read half the thread, but all I can say is welcome to my world. Namco Bandai has completely screwed up distribution on this game and has flat out lied to retailers in several countries by telling them the collector's Edition is US only. Nor has a confirmed release date been given for NZ and Australia yet.

And the sad fact is based on the complete lack of response or any resolution to this matter, Trion Does Not Care.

If they did my months of posting about this issue here would have seen the issue fixed by now, anyway 7 days until the supposed launch of Defiance over here and still Nothing has been done, and it seems unlikely I will get any of the stuff I want with the Collector's edition, or any of the preorder stuff as none of that is being advertised with the copies being sold in NZ. If the Beta had not been so much fun I could have easily walked away from this abyssmal mess.

I feel you

[ALVn]

i assumed there wouldn't be a disk and the game would be d/load only. as it says on the product info that users would need 10gb space on their console

There would be no issue with late releases if that was the case. Amazon could just email us the UE code with all the preorder content and then we would only have to wait for the physical items to turn up.

[ALVn]

It's an activation code that tells TRION you have bought the game and allows you to create an account, without it there is no way to play.

For example the PC version you can just grab of the web as a client BUT without having "bought" the game you can't actually get in and play.

DCUO did it, WOW did it, EVE did it, LOTRO did it, Guild Wars did it.....

Like i said im on the fence.

I just want my UE is all without missing anything important

[Tatakai no Kami]

It isn't our fault that other companies aren't selling the U.E edition. It's not an Amazon exclusive by any means. We can't be held responsible for what other retailers sell. I share your frustration but the decision to push back the release isn't something we have any control over.

But Namco Bandai is teliing retailers certain editions are exclusive when they are not. I have been posting about this for months, Nothing has been done. The reason no one else has the ultimate editions or Collector's editions is because Namco Bandai is not letting any one else have them.

[b4l00n]

There would be no issue with late releases if that was the case. Amazon could just email us the UE code with all the preorder content and then we would only have to wait for the physical items to turn up.

I agree as long as I can start playing on 02/04 I dont mind waiting for physical stuff to come.
There is a rumor that some missions wont be available after the 1st episode airs so that leaves us with 5 days only that is if you have time to play... I certainly wont have as much time as I would have if it came on 02/04

[Pete]

An online pass, usually unlocks the online side of the game, this is done like any other code you put in your xbox (like for ms points). Once you have this code and it's unlocked for use with your gamertag. That's all it does. If you have 2 accounts wanting to play it at different times, you can buy an online pass to unlock it for that account.

You pay £40 for the game and you get online access either automatically or through a code you input, they have stated on the interviews there is no monthly fee. If you get a SE and and UE you could more than likely swap the codes between boxes and be ok. As long as you can return the opened SE.

[Big Bear]

As I stated before I booked time off work to play it so thats one thing. Another is that if I didn't come on the forum I wouldnt have find out about the delay! Amazon only emailed me after I contacted customer service. My friend who ordered UE too still didnt get any email from Amazon. So communication adds to my frustration. i understand Amazon is not at fault here but picture a small shop that sells goods that ppl want on that particular day right? and then supplier wont get the goods to the store so what happens with customer base? if you wont give them compensation even though it is not your fault they will leave and go somewhere else but if you give them something they can thrive on more than 50% will stay. Thats my point...!

Unfortunately we didn't get the memo until around 3pm today. We have been doing our best to alert customers. We're not responsible for publisher's decisions. We can't compensate you for events that are beyond our control, or for issues that are not caused by Amazon.

[OcelotKharn]

Unfortunately we didn't get the memo until around 3pm today. We have been doing our best to alert customers. We're not responsible for publisher's decisions. We can't compensate you for events that are beyond our control, or for issues that are not caused by Amazon.

It wasnt the publisher it was the manufacturer

[Thee Apothecary]

Unfortunately we didn't get the memo until around 3pm today. We have been doing our best to alert customers. We're not responsible for publisher's decisions. We can't compensate you for events that are beyond our control, or for issues that are not caused by Amazon.

amazon guy go away we dont want you here you either compensate or you send us free games