Defiance PC Pre-Loading - Official

[EdgeTW]

I think there is some confusion between the terms "resetting password" and "changing password." Resetting has Trion send you a new random password that you try and use. This is not, afaik, the workaround to fixing the "not entitled" bug. Changing your password via the Trion account site (https://rift.trionworlds.com/account...d!input.action) does seem to work, or at least it did for me.

There are basically three different problems being expressed in this thread:

1) Digital pre-orders who are already flagged for pre-load access but don't realize it because something has failed on Trion's end. These are the people that can use a password change or newsletter subscribing (basically any adjustment to their account) to kick things into motion.

2) Physical pre-orders who are expecting to be flagged for pre-load access, but aren't going to be because this time (and unlike Rift) Trion has decided to only allow digital pre-orders to pre-load.

3) Digital pre-orders who are not flagged for pre-load access by this point because something has failed on Trion's end, and no amount of fiddling with your account settings on the player side of things is going to fix it.

The latter is the group that has the most sever/legitimate problem on their hands. And support is looking towards the developers to do something about it, and the developers are looking towards support to do something about it. Everyone is being told to wait in line when there is no line - people are pre-ordering right now and getting pre-load access immediately, within seconds! So, how can there be a line?

I have a very strong feeling that this latter group (which I'm a part of) is going to find that they don't even have access to log into the game come tonight when the servers go live. And customer support is going to be closed by then.

[Synra]

I finally got mine working.

I had both Beta and Alpha access. I got the digital PC version from Trion, but all weekend I have been stuck on that Not Entitled error everyone seems to be getting. I didn't want to change my password if it could be helped, but I just subscribed to the Defiance newsletter (as suggested here), and that fixed it. Weeeeird problem, but now I will be ready to go!

[eXtreaL]

Still haven't gained access to preloading and I don't want to waste my valuable gaming time downloading and patching the game . I'm contacting support through live chat right now, the queue counts 47 others so I'm guessing I'm not the only one who's pissed off.

[XanPrime]

With all of the posts, I'm finding it hard to tell who ordered from where, what codes are needed, etc.

So here's my question: I pre-ordered directly from Trion. I haven't received any notification that I am clear to download, nor have I received any codes. Am I still able to go to my Account Page | Manage Games | Defiance PC and use the download there or is that going to give me the beta client again (it still references "You are participating in the Defiance beta" elsewhere on the page) and will I be needing a code from Trion?

Thank you in advance for your help! Hope to see you online tomorrow!

[dirtyklingon]

With all of the posts, I'm finding it hard to tell who ordered from where, what codes are needed, etc.

So here's my question: I pre-ordered directly from Trion. I haven't received any notification that I am clear to download, nor have I received any codes. Am I still able to go to my Account Page | Manage Games | Defiance PC and use the download there or is that going to give me the beta client again (it still references "You are participating in the Defiance beta" elsewhere on the page) and will I be needing a code from Trion?

Thank you in advance for your help! Hope to see you online tomorrow!

trion direct orders get no code.

go to your account page > defiance pc > download client >attempt to log in to client. if log in is succesful go to 1, if not go to 2

1) launcher will update, and then press update buttona dn client will download.

2) verify your email, set up security questions, and try changing your pwd if the previous 2 don't work. word is subbing to their newsletter can also help.

[XanPrime]

Excellent. Thank you!

[eXtreaL]

"I appreciate your enthusiasm for and dedication to Defiance! Currently, pre-download access is in the process of rolling out in a waves. This means that some players may gain access sooner than others. This is to ensure the integrity of our service. That said, you will be able to pre-load the game before game servers go live on April 2nd. Thank you for your patience and understanding."

This is the answer I got from the support live chat. Can't really believe this since a friend of mine bought the game at the same shop as I did and is pre-loading the game at the moment.

[SoulAssassin808]

"I appreciate your enthusiasm for and dedication to Defiance! Currently, pre-download access is in the process of rolling out in a waves. This means that some players may gain access sooner than others. This is to ensure the integrity of our service. That said, you will be able to pre-load the game before game servers go live on April 2nd. Thank you for your patience and understanding."

This is the answer I got from the support live chat. Can't really believe this since a friend of mine bought the game at the same shop as I did and is pre-loading the game at the moment.

********, a couple of hours before the games launch you should be able to pre-load... something on their end is broken they just don't want to acknowledge it before the game goes live it seems

[Solitaire]

********, a couple of hours before the games launch you should be able to pre-load... something on their end is broken they just don't want to acknowledge it before the game goes live it seems

Not really!

Think about it you may have many thousands of people wanting to download the game.
Each download takes 10-12Gb
Multiply that with the number of people wanting to download and you get a really big download.

Now they only have a certain bandwidth to give everyone a slice of so they do that in batches of a few hundred or so every hour.

Some will have fast download speeds others will be slower, but they give every customer the best speed possible to download it quickly.

If they let everyone download it at the same time you'd be lucky to get a few Kbs (if it does not DDOS the servers in the first place!)

So relax! Go outside!
Take in the fresh air, the sunshine or rain sleet or snow!

Life is too shorty to worry about whether you get to play the game the split second the server goes live or a few hours later!
^__^

[Arsenic_Touch]

Digital download only get a single key, there was no pre order key, only a beta weekend key.

No, digital download got 2 keys. One preorder key depending on the retailer and one cd key for the retail game.

So the game download it around 21Gb? No wonder it's saying it's got another 12 hours to download after the first initial 12 hour download -_- YAY 240kbps!

After installing, it's 10.4 gigs, requires like 2 gb to actually install it, which is not unusual for a game to require more space to unpack and then install it piece by piece.