Re-directed to closed thread - UE Delays

[Dixa]

No and they haven't responded to contact I made about the issue. Apparently it is common for Namco not to respond. They never responded to Dan Webb from the x360a site for a review copy so no review will take place there. Ironically another guy who was going to do the review despite the lack of response, was getting the UE edition. Now that has been delayed there will probably be no review on x360a, which is a shame. Could have been a good site to get a review from seen as it is so popular.

as this is an mmo, the review copy would be provided by trion and reviewers won't be allowed on the servers until everyone else is.

mmo's are rarely if ever reviewed day one.

[Dixa]

I agree that any retailer offering to refund the purchase price is trying to do some good customer service. However, keep in mind that they aren't eating $60. That's MSRP and what the public pays. Their cost could be significantly lower enough that they will make a lot more money by keeping their UE pre-orders than just losing them to cancellations and selling the standard copy. Either way, good customer service. Just don't think that they're getting as impacted as you believe.

no they are eating 60 dollars. the game can not be resold once that code is used. cost+potential profit is what they are losing out on

[Sledgehammer70]

Questions:

1.) What is the reason behind the delayed release of the UE/CE editions in various parts of Europe?
If I enter a standard edition code, will I be able to redeem an ultimate edition code at a later date?
2.) How does the code work to link our accounts with the Trion account (is it generated ingame or on a separate card)?
3.) Why was there such short notice of the delay, particularly when it was so close to a long bank holiday weekend and the issues had been raised in Germany several days before?

1.) An unexpected delay.
2.) Yes.
3.) We were notified of the error just a few short days ago. Most of these shipping issues revolve around the European Friday - Monday holiday.

[Giltec]

Right, that might be the answer you got, but they could just as easily deny you returning it later since it's not in original packaging. They gave you a canned response more or less. I would want them to write in a response email that they will take it back if it's opened, not in original packaging.

I meant that I had asked whether I could return the game opened and that was Amazon's response. Due to their response I pre-ordered from Game instead. I will be keeping the Amazon UE edition as well (because I want it) but posted what I did for people to see what Amazon are saying. Having re-read my earlier posts I wasn't clear, so apologies for the confusion.

My view is that you will not be able to return an opened standard edition copy to Amazon in the hope of a refund once the UE arrives.

[Lazy]

1.) An unexpected delay.
2.) Yes.
3.) We were notified of the error just a few short days ago. Most of these shipping issues revolve around the European Friday - Monday holiday.

Thank you for replying. It shows that you are at least aware of our thread. Any more info on the "unexpected delay"?

[Sledgehammer70]

Thank you for replying. It shows that you are at least aware of our thread. Any more info on the "unexpected delay"?

The biggest cause for this issue is due to Customs approvals.

[Giltec]

1.) An unexpected delay.
2.) Yes.
3.) We were notified of the error just a few short days ago. Most of these shipping issues revolve around the European Friday - Monday holiday.

Thanks Sledge. There were four questions there but the cut/paste didn't work out.

It should have read

1. What is the reason behind the delayed release of the UE/CE editions in various parts of Europe?
2. If I enter a standard edition code, will I be able to redeem an ultimate edition code at a later date?
3. How does the code work to link our accounts with the Trion account (is it generated ingame or on a separate card)?
4. Why was there such short notice of the delay, particularly when it was so close to a long bank holiday weekend and the issues had been raised in Germany several days before?

Is your #2 answer to #2 or #3 on this list?

Thanks in advance.

[Blastiel]

I meant that I had asked whether I could return the game opened and that was Amazon's response. Due to their response I pre-ordered from Game instead. I will be keeping the Amazon UE edition as well (because I want it) but posted what I did for people to see what Amazon are saying. Having re-read my earlier posts I wasn't clear, so apologies for the confusion.

My view is that you will not be able to return an opened standard edition copy to Amazon in the hope of a refund once the UE arrives.

As long as you got it in writing you can and will, below is the key line from the email I got them to send me to confirm I can send it back after playing it.

"I'm really sorry for any disappointment caused by the delay of your order for Defiance: Ultimate Edition (Xbox 360).

If you would like to order the standard edition so that you can play from release date, you can certainly return it for a refund once the ultimate edition arrives.

Visit our Returns Support Centre to be guided through our full policy and to obtain a printable personalised return label: "

[ALVn]

1.) An unexpected delay.
2.) Yes.
3.) We were notified of the error just a few short days ago. Most of these shipping issues revolve around the European Friday - Monday holiday.

This doesnt really answer #2.. The question given doesnt specify a decent answer.. Grrrr :P

P.s. im done playing Guardians!

[ALVn]

As long as you got it in writing you can and will, below is the key line from the email I got them to send me to confirm I can send it back after playing it.

"I'm really sorry for any disappointment caused by the delay of your order for Defiance: Ultimate Edition (Xbox 360).

If you would like to order the standard edition so that you can play from release date, you can certainly return it for a refund once the ultimate edition arrives.

Visit our Returns Support Centre to be guided through our full policy and to obtain a printable personalised return label: "

The sad thing is the news came too late and i am now waiting till the 12th for my UE.. Not gonna be able to play on release is gonna destroy me but there is nothing i can do now but wait