Re-directed to closed thread - UE Delays

[MacDeath]

You'd think considering this thread is comprised primarily of people under the impression they're half way intelligent, the spelling of the most simplistic of words would be a bit more accurate.

I think it shows a LACK of intelligence/imagination if you can only think of ONE way to spell a word. I can usually think of several.

[b4l00n]

Did anyone notice that while we in Europe are being denied UE for xbox 360 on 02/04 folks at Trion actually unboxed a 360 UE. Its like laughing in our faces. It wouldn't bother me as much if they opened a ps3 or pc version just to show that they are struggling with the copies but no they had to open xbox one...
Here is the link:
http://www.twitch.tv/trionworlds/c/2089438

[Thee Apothecary]

Ok I will just put the whole email conversation I had with Trion customer service. Some of it says one thing and then its completely different just judge by yourselves. One or two I have already posted in this thread or the previous one so sore for double posting but just want to keep it as a whole.
Please read from bottom to top (sorry for the inconveniece lol I sound just like them)




Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

To access your question from our support site, click here.

Subject
Defiance UE delay

Discussion Thread
Response Via Email (GM Jinzoti) 03/29/2013 08:55 PM
Hello Matt,

Thank you for contacting us regarding Defiance.

You can link your Ultimate Edition to your Standard Edition account but cannot unlink them. I recommend creating a second account with your Ultimate edition so you can have two accounts for the game. You will also not be able to apply the additional codes without consuming all of the the Ultimate Edition codes.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Defiance.

Your reference number for this ticket is xxxxxxxxxxxxx

Sincerely,

GM Jinzoti
Trion Worlds Inc.
Customer By Email (Xxxxxx) 03/29/2013 03:25 PM
Thanks for the email

Just one more thing.
When I link SE to my account and then get my UE would I have to link that one too or just simply put the rest of the additional codes onto my account with SE linked?
If additional content can be added to SE from UE without using link code from UE that means that I could link another account to the spare link code right?
If I have to use 2 link codes though is there any theoretical way of 'unlinking' SE in exchange for UE?

In these circumstances with the delay and all you could treat that operation as a form of compensation for the problem with release date of UE. I understand it is not your fault just the manufacturer but from my point of view you have a bit of responsibility towards your customers regarding this issue.

I just dont want to left with one copy of the game that will cost me £40 that only I can use when I will have UE of the same game. So simply speaking I dont want spend over £100 on one game if I can avoid it.
Whole point of this is that I want to play it on release date because I booked off from work just for that and I cant just cancel it so I will be wasting annual leave for nothing just to see my friends have fun on Defiance while I watch them
I know games are being created for profit but that would be a bit unfair to spend more money on the same product while I am already going for the most expensive version.

I wouldnt be able to sell one of them anyway but my friend would love to have it and due to his financial issue atm he wont be able to buy it himself.

So please just help a customer who is really looking forward to play Defiance and spend some money on bits in- game

Kind Regards
Matt

Sent from my iPhone

On 29 Mar 2013, at 11:41, "Trion Worlds Account Services" <trionworld1@mailwc.custhelp.com> wrote:

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Response Via Email (GM Khaelu) 03/29/2013 06:41 AM
Hello Matt,

Thank you for contacting us regarding Defiance.

I apologize for any confusion over your issue or request, I know it can be frustrating when expecting a product to be delivered on a specific day and there is a delay. As a gamer myself, I can understand wanting to purchase an additional copy of a different edition in order to be able to play at launch, and trying to verify what you may gain or lose once your upgraded edition arrives can be stressful as well.

Just to clarify things some, let me first say that if you purchase the Standard Edition and link your Xbox Live account to your Trion Worlds account that there should not be any problems then "upgrading" that account to include all the items and content available with the Ultimate Edition once it arrives. However, if your desire is to purchase the Standard Edition and link it to your Trion Worlds account, you could not then "gift" that to another player--once it has been linked, it is attached to your Trion Worlds account and cannot be moved to another Trion Worlds account. If you have any issues with upgrading your account in this way, please let us know and we will do whatever we can to resolve it.

To summarize, if you choose to purchase the Standard Edition for Xbox 360 and play on it with your Xbox Live account, it is yours and will be linked to your the Trion Worlds account used to access the game. You could then use the codes with your Ultimate Edition to upgrade that account to access the additional items/content.

On a side note, you had mentioned in your initial email a rumor that some content would be unavailable after the first episode of the TV show airs. We here at Trion support can neither confirm or deny any such rumor or suggestion and cannot speculate about the availability of content.

I sincerely hope this clears things up for you. If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Defiance.

Your reference number for this ticket is xxxxxxxxxxxxx

Sincerely,

GM Khaelu
Trion Worlds Inc.
Customer By Email (Xxxxx) 03/29/2013 03:13 AM
Sorry to be bothering you again I promise it is the last time

In regards to the unique codes and SE and UE as I mentioned before if I buy SE (which I most definitely will do) and use the code to link to xbox and then get my UE with new link code is that code that will come with UE possible to link other xbox with just SE? In other word are these codes for the same thing and can be swapped with different editions of the game?

Thanks for answering my silly questions but you made me look forward to 02/04 again

Regards
Matt

Sent from my iPhone

On 29 Mar 2013, at 00:34, "Trion Worlds Account Services" <trionworld1@mailwc.custhelp.com> wrote:

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Response Via Email (GM Cindersoul) 03/28/2013 07:34 PM
Hello Matt,

Thank you for contacting us regarding Defiance.

In answer to your question, it is possible. Please keep in mind that if it does affect your account negatively, you are more than welcome to contact us and we will help to resolve the issue. In addition, the additional content that comes with the Ultimate Edition will most likely be redeemed via your Xbox. They should not be bound to the unique code that comes with the Ultimate Edition to link the Xbox, as the 2 sets of codes serve 2 separate purposes.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Defiance.

Your reference number for this ticket is xxxxxxxxxxxxx

Sincerely,

GM Cindersoul
Trion Worlds Inc.
Customer By Email (xxxxx) 03/28/2013 07:25 PM
Hello again

Yes I do realize it might get in conflict but taking in consideration the delay of Ultimate Edition which I have on pre order with amazon and my anticipation to get into Defiance world (like I mantioned before I took off from work for the release of the game) it is possible to do right?
If you can please answer me this if standard edition contains code to link xbox to my account and ultimate edition has its own code how is the additional content that comes with UE going to be redeemed? Is it like every other game just bunch of additional codes that I will have to redeem via xbox or is it bound to the unique code that comes with UE to link to xbox?
Whole point of this is to be able to 'swap' standard edition for UE when it arrives and give it to my friend who wouldnt have got it otherwise.
I just dont want to be left with 2 copies of the same game at the end. Surely something can be done in these circumstances with the delay. You can treat it as a compensation in a way

Regards
Matt

Sent from my iPhone

On 28 Mar 2013, at 23:44, "Trion Worlds Account Services" <trionworld1@mailwc.custhelp.com> wrote:

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Response Via Email (GM Cindersoul) 03/28/2013 06:44 PM
Hello Matt,

Thank you for contacting us regarding Defiance.

After researching the issue, I would honestly say that ownership of two of basically the same game on the same account will most likely break something.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Defiance.

Your reference number for this ticket is xxxxxxxxxxxx

Sincerely,

GM Cindersoul
Trion Worlds Inc.
Customer By Email (Xxxxxx) 03/28/2013 05:55 PM
Hi again

So from what you have written if I buy standard edition and then get my ultimate edition on 12/04 I shouldn't have any problems getting all my additional content from UE even when I use the unique code from SE to link my acc to my xbox. Is that what you are trying to say?

Regards
Matt

Sent from my iPhone

On 28 Mar 2013, at 22:17, "Trion Worlds Account Services" <trionworld1@mailwc.custhelp.com> wrote:

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Response Via Email (GM Codem) 03/28/2013 05:17 PM
Hello Ark Hunter,

Thank you for contacting us regarding Defiance.

Unfortunately, due to an unexpected delay a few select retailers in Europe may not have stock of Defiance Ultimate Edition and Collector’s Edition on PC and Ultimate Edition on Xbox 360 in time for April 2. This delay impacts a small amount of customers and is confined mostly to pre-orders placed with Amazon UK and a small number of retailers in France and Spain. While all affected customers have been contacted by their retailer outlining a new delivery date, we are working with those select retailers to deliver ahead of those new outlined dates.

In regards to upgrading from the Defiance Standard Edition to Defiance Ultimate Edition, if you do have to attempt to do this and there is an issue contact us immediately so we can help you to resolve the matter. We are making every attempt for your experience with Defiance to be enjoyable.

We apologize for any inconvenience this may cause, and we thank you for your continued support and for buying the special edition of Defiance.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Defiance.

Your reference number for this ticket is xxxxxxxxxxxx

Sincerely,

GM Codem
Trion Worlds Inc.

probley should have posted this here but i got a trion gm to confirm that dlc codes in UE are differnt from game code http://forums.defiance.com/showthrea...nt-by-trion-GM

[Pete]

I kind of expected amazon to back down on the return off, so I cancelled the UE and when the SE wasn't posted on Friday I cancelled that too.

Had a real bonus though today, i went to Tesco and they had a copy of Defiance for pre-order, but with nothing on the actual security box and a proper game inside, so I went to the counter to try my luck and now have a shiny new copy of the SE ready for Tuesday. I also had a £5 off voucher so got it for £30.

Going to try and do the install now.

[Dixa]

Did anyone notice that while we in Europe are being denied UE for xbox 360 on 02/04 folks at Trion actually unboxed a 360 UE. Its like laughing in our faces. It wouldn't bother me as much if they opened a ps3 or pc version just to show that they are struggling with the copies but no they had to open xbox one...
Here is the link:
http://www.twitch.tv/trionworlds/c/2089438

did not read - anything - before you posted

sledge has already said the issue is with customs EU customs, issues that they did not have to deal with when it came to US customs (the sets are likely manufactured in china)

[b4l00n]

did not read - anything - before you posted

sledge has already said the issue is with customs EU customs, issues that they did not have to deal with when it came to US customs (the sets are likely manufactured in china)

Yeah that is probably true but the could have a little compasion towards us here in Europe who are being told there is no UE copies to distibute until 12/04. They could havr just unbox ps3 or pc version to 'show' their support in this shortage issue.

[Whirlpool]

probley should have posted this here but i got a trion gm to confirm that dlc codes in UE are differnt from game code http://forums.defiance.com/showthrea...nt-by-trion-GM

Thank you for this, I still have my UE on order with amazon least now i know it will be worth paying for.

[Serraphin]

Ok I know I'm probably reiterating the questions asked but perhaps my old brain just can't comprehend the answers. So I'll be mad grateful if someone else - perhaps someone who already has the SE can give me a definitive.

So in the SE is there a code you need just to access the servers, or is it the disc alone that allows for use? IE I don't give a damn about the freebies you get from the pre order SE so can I keep the code therein unused?

I am looking forward to playing, but I'm impatient and want to play whilst I have tine off.

[Dumah]

Ok I know I'm probably reiterating the questions asked but perhaps my old brain just can't comprehend the answers. So I'll be mad grateful if someone else - perhaps someone who already has the SE can give me a definitive.

So in the SE is there a code you need just to access the servers, or is it the disc alone that allows for use? IE I don't give a damn about the freebies you get from the pre order SE so can I keep the code therein unused?

I am looking forward to playing, but I'm impatient and want to play whilst I have tine off.

I have my brothers copy of the standard edition right here, and it says nothing about needed the code on the back of the book to play, only for DLC from the ingame store.
Will know for sure on tuesday morning.

[Serraphin]

Thanks Dumah, I'll probably end up getting the SE later in the week now, so may be cheeky and just wait to see what actually happens. My higgest concern is that like certain EA games dlc code also = online pass.

Still buzzed to play tho!