Is there a grace period for those waiting for physical copies?

[pieofdeath123]

thats great kinda crap they wont just give it to you now. They'll take your money but wont give you the box they clearly have....

because thats breaking street date and the can get in serious trouble for it?

[EdgeTW]

i don't buy physical copies since wow vanilla...
whats the point of getting the dvd when you can instantly download and play..
physical copy waste of time and space...

You answered your own question.

For people that don't have the fastest internet connections, digital copies are a waste of time and space. Time in that they take a day or more to download. Space in that they tie up space on the hard disk even when not being played for months on end, because the the owner is reluctant to remove something that took so long to download in the first place.

Pretty understandable if you put yourself in their shoes. I also happen to enjoy receiving something tangible for my monies.

[Cryptor]

i don't buy physical copies since wow vanilla...
whats the point of getting the dvd when you can instantly download and play..
physical copy waste of time and space...

You are missing the point, look up Ultimate Edition.

[Cryptor]

Well then, you start a thread and come back to read three pages of unrelated posts. Gotta love public forums.

I am purchasing the Untimate Edition 'couse I like to collect CEs of mmorpg that I play. I only play mmorpgs. My personal decision to purchase a physical box has nothing to do with convenience (and I would imagine nobody buys the Ultimate Edition " 'couse it's convenient") and everything to do with collecting & owning tangible & collectible items related to the game I love and plan to spend years in.

Trion is by far the best company out there, mmorpg wise, when it comes to customer service and listening to their players. I am sure that a lot of people who played Rift with us for the past two years or so would agree. Check out this transcript of a conversation one of my guild mates had with their cs staff, it's awesome;

GM Shingala: Hey there, how can I assist you?
You: Thank you. I have applied serial numbers for Defiance, the Digital Deluxe Upgrade, and the season pass to my account...
You: but I cannot find them in my order history.
GM Shingala: I can certainly understand how that can be frustrating. I will be more than happy to assist you with that! In order to do so, I'm going to need to collect some information from you.
May I please have the e-mail that is associated with the account you are having the issue with?
You: I want to make sure they are applied to my account so that I will have access when it goes live.
You:XXXXX@xxxxx.com
GM Shingala: Great, thanks! Just a moment while I retrieve your account information.
GM Shingala: Ok, you're all set to go, we're just having issues with the transaction history page at the moment.
GM Shingala: But, everything is set properly for you to play on the 2nd.
You: Wonderful. I was worried when they disappeared from my history. Thank you very much.
GM Shingala: Not a problem! May I assist you with anything else today?
You: Not unless you can order a pizza for me.
You:
GM Shingala: What kind?
You: lol
You: Have a wonderful day, and thank you again.

I am not really wondering if there is a grace period for Defiance, I am sure there will be. I would just like an official confirmation for it.

Original source of the GM conversation thread on our guild forum http://www.gunbad.com/SWtOR/index.ph....html#msg16950

Here is the window that pops up when i try to run the retail client (other two run fine) http://www.gunbad.com/GW2/displayima...568&fullsize=1

[Muffinman]

Dev response plox? =(

[Muffinman]

Just talked to CS, and pretty much begged for a grace period...

GM Aralyrn: Thanks for contacting Trion Worlds Customer Support. My name is GM Aralyrn. I'm happy to look into your issue for you today.
Me: Hey there, will there be a grace period for physical pre orders?
GM Aralyrn: I can certainly understand how that can be frustrating. I will be more than happy to assist you with that! In order to do so, I’m going to need to collect some information from you.

Is the e-mail on this chat linked to the account in question, or is there another e-mail related to this issue? If there is another e-mail related, may I please have that information?
Me: it shoudl be
GM Aralyrn: Great, thanks! Just a moment while I retrieve your account information.
Me: k
GM Aralyrn: Ok, how may I help you?
GM Aralyrn: Are you asking about return policy?
Me: no, I mean grace period for physical pre orders, will we be able to play when the game launches if we ordered a physical edition, or will we have to wait for it to get shipped?
Me: I have a pre order code and proof of purchase
GM Aralyrn: You should be able to receive the copy the day of release.
GM Aralyrn: Is it for XBOX or PS3?
Me: Best buy doesn't ship it out until the day of or after
Me: its for PC
Me: so ive got the patcher on my PC already
GM Aralyrn: Unfortunately, since the order is not with us, we can't help you with a grace period. However, usually when you preorder from anywhere, it arrives the day after they say they shipped.
Me: so there isn't a grace period for pre orders like you guys did with rift?
GM Aralyrn: I will double check to be certain, but I don't think there is.
GM Aralyrn: One moment while I do that.
GM Aralyrn: Yeah, unfortunately, there is not.
Me: why isn't there? I can provide my proof of purchase, and pre ordercode
GM Aralyrn: I completely understand but there is not a way for us to do that.
GM Aralyrn: Since it's a box copy we can not.
GM Aralyrn: May I assist you with anything else today?
Me: but I have proof of purchase? :P
Me: would it be possible for you to provide game access to my account for ~3 days or so so I can get in and set up my guild when the game goes live?
Me: I have been testing games with you guys since the very first Rift beta
Me: Ive tested EoN in alpha/beta, Rift SL in beta, and defiance in Alpha/beta, and i've been a subscriber to rift since launch, I think you guys can trust me
GM Aralyrn: I understand, and I know it's frustrating not being to get the first jump on the game, but we still can't give a grace period.
Me: can you connect me to someone who can then? Because I know someone can
GM Aralyrn: I have talked with our customer support lead. He was the one who informed me we do not have a grace period.
GM Aralyrn: I know it's frustrating but we do not have a grace period.
Me: I have really become dissapointed with you guys lately, something like this is essential to online game launches, you did it for Rift, why not here?
Me: So I paid more money to be able to play the game later then everyone else
GM Aralyrn: I have gone up as far as possible. I really do you want you to play our game on release, but it's just not possible because we do not have a grace period.
Me: Well that's pathetic, you guys really have gone down hill lately
GM Aralyrn: We have digital purchases of the game on our site.
GM Aralyrn: You will be able to play the game at release.
Me: could you credit me a digital purchase and revoke it a few days after launch?
GM Aralyrn: Unfortunately, no I could not.
GM Aralyrn: Is there anything else I could help you with today?
Me: nope
You have disconnected.



Just sad..

[Cryptor]

Reply to e-mail 1

Unfortunately, due to an unexpected delay a few select retailers may not have stock of Defiance Ultimate Edition and Collector’s Edition on PC and Ultimate Edition on Xbox 360 in time for April 2. This delay impacts a small amount of customers and is confined mostly to pre-orders placed with Amazon UK and a small number of retailers in France, Spain, and Canada. While all affected customers have been contacted by their retailer outlining a new delivery date, we are working with those select retailers to deliver ahead of those new outlined dates. We are currently unable to credit accounts with time prior to the customer obtaining the physical copy.

We apologize for any inconvenience this may cause, and we thank you for your continued support and for buying the special edition of Defiance.

Reply to e-mail 2

Thank you for contacting us regarding Defiance.

I understand how frustrating this matter may be. Unfortunately, there's absolutely nothing that we can do to accommodate you in this matter. There is currently no way to grant you a temporary account before your copy of Defiance - Ultimate Edition is obtained.

Gamestop told me that my Ultimate Copy will be late by up to 3 days due to messup on Trions part. Trion is doing nothing and in the mean time I have huge guild to organize at launch. It's going to be interesting how this turns out but right now it's looking like this might turn into a pretty unpleasant launch for guild leaders & officers who won't be able to participate in launch. Some of us already took day off work for this :P

[Cryptor]

I ended-up cancelling my pre-order with Gamestop and purchasing it from Steam instead. Too bad, I was looking forward to the Ultimate Edition goodies.

[Mack]

I was sort of in the same boat and i still am, but my wait time isnt as long as most i actually pre-ordered my defiance collectors edition at gamestop and they are not doing a midnight release, so i changed it to walmart since they are open 24/7 so i went there and they dont even know if there getting any ultimate or collectors until the day of.

So i have thought of a somewhat solution you can buy a standard copy from any store around you pick it up at midnight, play it until you get your ultimate or collectors copy. Dont wait longer than 7 days then take the standard copy back to the store and get your money back. Now before you try this make sure that your are able to return the standard copy of defiance within 7 days if you dont like it.

[Cryptor]

I was sort of in the same boat and i still am, but my wait time isnt as long as most i actually pre-ordered my defiance collectors edition at gamestop and they are not doing a midnight release, so i changed it to walmart since they are open 24/7 so i went there and they dont even know if there getting any ultimate or collectors until the day of.

So i have thought of a somewhat solution you can buy a standard copy from any store around you pick it up at midnight, play it until you get your ultimate or collectors copy. Dont wait longer than 7 days then take the standard copy back to the store and get your money back. Now before you try this make sure that your are able to return the standard copy of defiance within 7 days if you dont like it.

I never heard of a place that will take an PC game with open box back much less an online game with open box and used serial.