Please offer a Grace Period for Physical Pre Orders. ~ Requesting a Dev Response

[MacDeath]

I agree that Trion didn't create these problems of late delivery. and no I don't have the issue but... Trion can win some good PR and customer satisfaction if they would offer a few days grace so that those who haven't received their physical box by release day can still start the game on release day. Yes, the customer would have to be able to provide proof of purchase, probably a copy of the purchase receipt.

Mac supports this message.

[ThatQEDguy]

I per ordered the Physical Collectors Edition months ago from Best buy (Had a best buy gift card >.<) and assumed that I would be able to get in and start playing as soon as the servers come up. I am the leader of a decent sized clan and really need to get in as soon as they turn on the servers.

I assumed that I would be able to do this, I had no clue that best buy doesn't ship pre orders out until the day of launch or after, and then you have to wait a few days for shipping. There needs to be some kind of grace period for those of us who paid the extra money and ordered the collectors editions (3 days would be nice) by entering out Pre Order key or another proof of purchase.

I have faith that Trion will do a grace period, like they did with Rift. I really need to know if you guys can do this, or if I will need to buy another digital copy of the game so I can get in when the servers turn on.

Could we please have a dev response on this?

Thanks!

There was the big problem. You assumed. When it comes to life and all things in it, assuming is never the way to go. This is not Trion's fault. It's BB for their policy and yours for not doing research. Them doing a grace period is something they can give to you. It's not a right at all.

[IGears]

It it that people do not have enough of a life, that it becomes life or death that they are unable to play a video game the exact moment it becomes available? If the game ships out and arrives on Wednesday, will you have already slit your wrists? You know you paid for it, you will see a tracking number when it ships, you know it will arrive based on that info. I dont get what all the anxiety is about over a day or even a couple hours.

Some people need a better perspective on LIFE.

Too soon, Too soon...

[Trog]

Ok let me get this straight. you pay blank amount of usd, euro, rmb......etc to a company that says "we mail the items on the day of release" and you contact the maker of the game saying they should force the company to violate the company's set rules.

If you are worried about not getting the game in time switch to a company that will get you the game on time or pay the extra 80.00 (avg cost) to have the game to you at 8am (USA only sorry) on April 2.

[Schnibbly]

Wow, I find bigger cry babies on the internet everyday. I'm laughing at you OP.

I live in California, meaning on the 1st would be able to start playing, but I got the game through PSN for the convience of the two for the price of one. But that means I gotta wait for the 2nd in the afternoon. Now, do you see me jumping around making stupid threads about pointless topics? No, im simply WAITING.

[Muffinman]

It it that people do not have enough of a life, that it becomes life or death that they are unable to play a video game the exact moment it becomes available? If the game ships out and arrives on Wednesday, will you have already slit your wrists? You know you paid for it, you will see a tracking number when it ships, you know it will arrive based on that info. I dont get what all the anxiety is about over a day or even a couple hours.

Some people need a better perspective on LIFE.

No.

It has nothing to do with not having a life. As you can see, I am the GM of the defiance branch of a cross game community, and I have to be there at launch to start the clan. I would be fine waiting a few days but I am scared that we might lose a few people if I don't get on without a few hours of launch.

[Spaisekraft]

All I'm asking for is that they add Defiance to my account and let me play it the day it comes out, same as everyone else.

[boosted gear]

No.

It has nothing to do with not having a life. As you can see, I am the GM of the defiance branch of a cross game community, and I have to be there at launch to start the clan. I would be fine waiting a few days but I am scared that we might lose a few people if I don't get on without a few hours of launch.

You could probably do with out them in your clan if they cant wait a day.

[iiReLaX o]

No.

It has nothing to do with not having a life. As you can see, I am the GM of the defiance branch of a cross game community, and I have to be there at launch to start the clan. I would be fine waiting a few days but I am scared that we might lose a few people if I don't get on without a few hours of launch.

We all saw the "I am the GM of the defiance branch of a cross game community" bit, just send out a message and tell them you're game is being shipped later.

[Vuule]

No.

It has nothing to do with not having a life. As you can see, I am the GM of the defiance branch of a cross game community, and I have to be there at launch to start the clan. I would be fine waiting a few days but I am scared that we might lose a few people if I don't get on without a few hours of launch.

So.. You lose people because you can't start a clan asap? Wow, talk about being impatient. You're probably better off without 'em.