Please offer a Grace Period for Physical Pre Orders. ~ Requesting a Dev Response

[iiReLaX o]

you do know that grace periods only works if you have released pre-order codes... and have you guys gotten the pre-order codes from the places you ordered from?

if not, a grace period is impossible to enforce...

I haven't received my codes from Gamestop yet. They haven't even shipped the game yet, and seeing how it's Friday and the game comes out Tuesday it doesn't look like I'll be playing on the RD.

[IGears]

Or, you guys could just go pick it up at Wal-mart at midnight, instead of pre-ordering it from anywhere (for physical copies).

I don't understand why people get butt-hurt when their gamestop's don't do midnight launches.

im not even sure if you read the entire thread.

1. Im not hurt if my Gamestop does or not.
2. If Walmart sold the UE, Then i would of got it there.

[seether]

Just talked to CS, and pretty much begged for a grace period...

GM Aralyrn: Thanks for contacting Trion Worlds Customer Support. My name is GM Aralyrn. I'm happy to look into your issue for you today.
Me: Hey there, will there be a grace period for physical pre orders?
GM Aralyrn: I can certainly understand how that can be frustrating. I will be more than happy to assist you with that! In order to do so, I’m going to need to collect some information from you.

Is the e-mail on this chat linked to the account in question, or is there another e-mail related to this issue? If there is another e-mail related, may I please have that information?
Me: it shoudl be
GM Aralyrn: Great, thanks! Just a moment while I retrieve your account information.
Me: k
GM Aralyrn: Ok, how may I help you?
GM Aralyrn: Are you asking about return policy?
Me: no, I mean grace period for physical pre orders, will we be able to play when the game launches if we ordered a physical edition, or will we have to wait for it to get shipped?
Me: I have a pre order code and proof of purchase
GM Aralyrn: You should be able to receive the copy the day of release.
GM Aralyrn: Is it for XBOX or PS3?
Me: Best buy doesn't ship it out until the day of or after
Me: its for PC
Me: so ive got the patcher on my PC already
GM Aralyrn: Unfortunately, since the order is not with us, we can't help you with a grace period. However, usually when you preorder from anywhere, it arrives the day after they say they shipped.
Me: so there isn't a grace period for pre orders like you guys did with rift?
GM Aralyrn: I will double check to be certain, but I don't think there is.
GM Aralyrn: One moment while I do that.
GM Aralyrn: Yeah, unfortunately, there is not.
Me: why isn't there? I can provide my proof of purchase, and pre ordercode
GM Aralyrn: I completely understand but there is not a way for us to do that.
GM Aralyrn: Since it's a box copy we can not.
GM Aralyrn: May I assist you with anything else today?
Me: but I have proof of purchase? :P
Me: would it be possible for you to provide game access to my account for ~3 days or so so I can get in and set up my guild when the game goes live?
Me: I have been testing games with you guys since the very first Rift beta
Me: Ive tested EoN in alpha/beta, Rift SL in beta, and defiance in Alpha/beta, and i've been a subscriber to rift since launch, I think you guys can trust me
GM Aralyrn: I understand, and I know it's frustrating not being to get the first jump on the game, but we still can't give a grace period.
Me: can you connect me to someone who can then? Because I know someone can
GM Aralyrn: I have talked with our customer support lead. He was the one who informed me we do not have a grace period.
GM Aralyrn: I know it's frustrating but we do not have a grace period.
Me: I have really become dissapointed with you guys lately, something like this is essential to online game launches, you did it for Rift, why not here?
Me: So I paid more money to be able to play the game later then everyone else
GM Aralyrn: I have gone up as far as possible. I really do you want you to play our game on release, but it's just not possible because we do not have a grace period.
Me: Well that's pathetic, you guys really have gone down hill lately
GM Aralyrn: We have digital purchases of the game on our site.
GM Aralyrn: You will be able to play the game at release.
Me: could you credit me a digital purchase and revoke it a few days after launch?
GM Aralyrn: Unfortunately, no I could not.
GM Aralyrn: Is there anything else I could help you with today?
Me: nope
You have disconnected.



Just sad..

Mmm. I would hate to be customer service. Especially before coffee. Insulting comments like that would eventually cause me to go into a rage.

How is it CS's fault that you aren't getting to play until you get your game? Maybe Trion's fault, but definitely not CS. In fact, not even Trion. Best Buy has done this for as long as I can remember ordering from them. Usually, it arrives the Saturday or Monday before launch.

All this log shows is you being a jerk while CS trying to do what they can to get what you want. Sorry man, looks like you will have to fall behind the rest of your gui.... wait, just a couple of days? Oh!

Hey Europe, how long before you folks get it again?

[Duckforceone]

I haven't received my codes from Gamestop yet. They haven't even shipped the game yet, and seeing how it's Friday and the game comes out Tuesday it doesn't look like I'll be playing on the RD.

that's my point..

some mmo's sell pre-order codes for 5 dollars... those you get when you put down your order for the game..

if you had such a one, an mmo could do a grace period... if they wanted...

but since nothing of the order has been done for this game, they cannot in any way, give you guys a grace period.


and please guys (not the one i quoted), stop being mean to customer support people... they are not at fault, and neither is the game developer. There's a reason you only buy digital copies these days, as it has been shown time and time again, that the physical resellers, get huge delays....

[Buruko]

I don't think there will be a PC grace period as all the console players still have to pick up there own copies as well. Just don't see them favoring one platform over another.

[Spaisekraft]

Let us download and play the game the same day as everyone else while we wait for our ultimate editions to arrive. That's what I'm asking, and I think that is what OP is asking?

What's so wrong with that?

[IGears]

Let us download and play the game the same day as everyone else while we wait for our ultimate editions to arrive. That's what I'm asking, and I think that is what OP is asking?

What's so wrong with that?

Yeah, for those in Europe, i totally agree.

[Duckforceone]

Let us download and play the game the same day as everyone else while we wait for our ultimate editions to arrive. That's what I'm asking, and I think that is what OP is asking?

What's so wrong with that?

that's like giving your game away for free.. alot of people only play games for 1-3 days.. so they have the grace period to play the **** out of the game, and then leave having played far, and never paid a dime...

too many lost sales...

[DepreszD]

SO IT'S FINAL! No grace period no matter how much you post. just don't do business with whoever you did it with, simple solution.. For the PERFECT SOLUTION, how about you just pre-order and pick up at the store. How old are you people, twelve?

[DepreszD]

that's like giving your game away for free.. alot of people only play games for 1-3 days.. so they have the grace period to play the **** out of the game, and then leave having played far, and never paid a dime...

too many lost sales...

BOSS signature bro