Please offer a Grace Period for Physical Pre Orders. ~ Requesting a Dev Response

[Buruko]

that's my point..

some mmo's sell pre-order codes for 5 dollars... those you get when you put down your order for the game..

if you had such a one, an mmo could do a grace period... if they wanted...

but since nothing of the order has been done for this game, they cannot in any way, give you guys a grace period.


and please guys (not the one i quoted), stop being mean to customer support people... they are not at fault, and neither is the game developer. There's a reason you only buy digital copies these days, as it has been shown time and time again, that the physical resellers, get huge delays....

Xbox Users do not have a digital option they have to order a physical copy.

[Serrot]

Text

I could kiss you, I thought I was going insane. I am out of this thread. If Trion give you a grace period, then good luck to you's.

Peace.

[Spaisekraft]

You are not entitled to play it on release. You are entitled to the extras that you paid for. Where in any of their advertisements does it say the ultimate edition entitles you to playing a physical copy of a game the moment the servers go live? Trion didn't screw up, you did. If you wanted to play at launch you would've made a digital purchase. It's really simple.

They're advertising as it coming out on the 2nd means I should be able to play on the 2nd. This is why many other companies give you a code on the receipt if you order a physical copy. Trion dropped the ball on this.

I've pre-ordered many physical game copes in the past and never had this issue because everyone else does things properly.

[Valethar]

Am I the only one here who was actually there for Rift launch ?

'couse it took one huge shtako storm on the forums for Trion to provide grace period. It's not like Trion was offering a grace period during Rift launch from the start.

This is true. Even now, you can find the Launch FAQ in their archives on the Rift forum, and it clearly states no grace period. It wasn't until after the player base asked (quite a few of them in a rather rude and unfriendly manner) that Trion finally relented and allowed it.

It'd be slick, but it's not mission critical. Look at it this way, by the time folks in later time zones get in, the congestion in the starting areas will be lighter. In theory anyway.

[Misfit501]

That's why when I preordered from best buy I chose to pick it up in the store.

[Mcdragon]

Didital deluxe != ultimate edition.

Trion needed to have given us a way to add the game to our account after we pre-ordered so that we could also pre-download the game and play on launch day.

Instead we have to wait until the physical game actually arrives before we can even put a code in and start downloading.

Guild wars 2 gave a code on the receipt that we could enter on the website to download the game and be ready for launch day, even if our actual physical copy was still being mailed to us. Why can't Trion do that?

everyone has been saying that they recieved there code on the reciept. put it in on trion and download the game. i dont see why some people didnt get it. that or they didnt notice

[Kroesis]

Don't worry people, to paraphrase Sledge, we'll be able to play the game....

[Cryptor]

everyone has been saying that they recieved there code on the reciept. put it in on trion and download the game. i dont see why some people didnt get it. that or they didnt notice

Argh, how many times do we have to go over this - Only some retailers do that. Gamestop in Canada for example does not.

[Newsin]

People, its about principle. It's unfair to those who bought Physical Copies of the game. We have every right to play the game with EVERYONE else. Most MMO games offer a Grace Period. Its common place. This is not a new thing that companies do. This really is a kick in the nuts to those who ordered Physical Copies from the store.

From Game Stop I put in a Pre Order code from my receipt... I will still not be able to download the full game. Just for those who seem to keep pushing the subject. I was also told by Sledgehammer I would have to wait. If you dont know what you're talking about then quit making assumptions.

[Badboyjoe95]

I'm still trying to figure out the censored word. I've tried like 5 different words.

As I was reading on, I too have been trying to think of what that word was! lol