Xbox NA Shard Restart (Aug 1 @ 10:05pm PT)

[RedAvocado]

Hello. We are going to be restarting the North American xbox server at 10:05pm Pacific Time. They should only be down for a few minutes.

[RedAvocado]

The server is back up. Sorry for the inconvenience.

[Doggy]

The server is back up. Sorry for the inconvenience.

It is possible to post the root cause for the unexpected downtime? Also if there has been any other impacts due to the unexpected downtime? Thanks

[RedAvocado]

It is possible to post the root cause for the unexpected downtime? Also if there has been any other impacts due to the unexpected downtime?

We don't know of anything else being impacted due to the downtime and we are still investigating the root cause.

[RedAvocado]

One of our game servers which is the one you connect to when entering the world got into a bad state. It would continue to restart but was not accepting new players. The result was that everyone after that point would try to connect to that server since it was seen as having room for players but it wouldn't actually ever let those players in. That sent all of those people into a never ending queue.

[Doggy]

One of our game servers which is the one you connect to when entering the world got into a bad state. It would continue to restart but was not accepting new players. The result was that everyone after that point would try to connect to that server since it was seen as having room for players but it wouldn't actually ever let those players in. That sent all of those people into a never ending queue.

Thanks for following up with us Red! And thanks for communication around this!

[Kapt]

Thanks for following up with us Red! And thanks for communication around this!

I second Doggy at thanking you for your quick post.