Why I don't expect to see you folks in the game on April 2

[JohnMcClane]

Think they will hand out tokens , first go to the people that bought directly from Trion but i guess pre orders will get it today .
Guess that token will be a verification giving you green light to download when you start your pre loader/patcher on connection with the server.

Tried it again not entitled having added a pre order key does not do any with out the "token"

[MacDeath]

Good news and not so good news. I heard back from CS already! Very quick response. Bad news is it didn't solve my 'not entitled' issue.

Hello Ark Hunter!

Thank you for contacting us regarding this issue with not being "Entitled" to play Defiance.

We have actually received a few reports detailing this very same issue, and surprisingly enough it should be easily corrected by resetting your password.

If you open your Defiance Launcher, underneath the password section, you can click on the Forgot Password button and follow along. Once completed you should be good to go.

If you have any additional questions or concerns then please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Defiance.

My reply:

Thank you for the quick response.

I did click on 'forgot password' as you suggested. It gives me a 404 page not found error.
"ERROR 404
The requested page does not exist. You should not be here."

I'll try to change my password the other way under settings.
Nope, no help there, same error. I uninstalled Defiance and got a new copy of the launcher/patcher. Same error.

[Skeety]

The not entitled error message is really odd. I bought the game on steam during the beta. When downloading the launcher from Trion despite all my changing passwords and what not, I couldn't get it to patch.

Then I just fired up my patcher from the steam application directory and it worked fine. /shrug

It is very odd. He had Alpha & Beta working, after all. Normal client should work too. Microsoft updates did something very recently that kept a program I sometimes use from updating itself in the "C:\Users\(CompLoginName)\AppData\Roaming\" folder it installed to for some reason. So now it gives me a nag screen to update but it can not install the update I manually downloaded, the same version remains and it seems it can not write to that path anymore. It updated before 3 or 4 times before, though. Oh well. I don't remember where Defiance wanted to install to, I just said no and told it to install to the root of my drive to avoid potential issues like that. Not only do you have to be an admin logged into your computer but certain security "features" (that I hate) of Vista and newer have to be disabled before a program is allowed to write to the normal "C:\Program Files" and "C:\Program Files (x86)" folders after it installs.

[Skeety]

Try it again if you get that 404 error. I got that too but I think it actually did change my password anyway! So keep record of your passwords, try again. Do the logout/login to test if it changed.

[HansKisaragi]

Retail stinks.. Digital all the way.

[Skeety]

Just thinking on it. Log out of the forums before you go try to change your password and then test that it really did change. Who knows, being logged in might bug the attempt to change the password.

[MacDeath]

And the answer is:

"Hello Ark Hunter!

Thank you for contacting us regarding this issue with not being "Entitled" to play Defiance. I want to apologize for any inconvenience this issue may have caused you. We are working to resolve this issue for all players affected. Unfortunately, I can give you no estimated time frame for when issue will be resolve. Also, the entitlement in question is already on the account. Which means when the issue is resolve you get access to the game.


If you have any additional questions or concerns then please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Defiance. Your reference number for this question is 130401-000293.

Sincerely,"

So, Trion CS has been VERY responsive. Unfortunately for them and for other players with this issue, they aren't aware of a fix.

[dirtyklingon]

>trion account page
>verify email
>set up security questions
if above doesn't allow access >>
>change pwd (can use same pwd, just go through the process of changing it)


this has worked for almost everyone with this issue. i've posted this about 20 times already this weekend.

[MacDeath]

>trion account page
>verify email
>set up security questions
if above doesn't allow access >>
>change pwd (can use same pwd, just go through the process of changing it)


this has worked for almost everyone with this issue. i've posted this about 20 times already this weekend.

Thanks for the tip. I've changed my password several times today (including again just now). It doesn't change my error.

[MacDeath]

It is very odd. He had Alpha & Beta working, after all. Normal client should work too. Microsoft updates did something very recently that kept a program I sometimes use from updating itself in the "C:\Users\(CompLoginName)\AppData\Roaming\" folder it installed to for some reason. So now it gives me a nag screen to update but it can not install the update I manually downloaded, the same version remains and it seems it can not write to that path anymore. It updated before 3 or 4 times before, though. Oh well. I don't remember where Defiance wanted to install to, I just said no and told it to install to the root of my drive to avoid potential issues like that. Not only do you have to be an admin logged into your computer but certain security "features" (that I hate) of Vista and newer have to be disabled before a program is allowed to write to the normal "C:\Program Files" and "C:\Program Files (x86)" folders after it installs.

I have Alpha installed in C:\Program Files and I had Beta installed in C:\Program Files (x86). I like to keep Alpha well separated from Beta and Live. I attempted to install Live in C:\Program Files (x86). It shouldn't be a permissions dealio there because Beta was happy. I have also tried to let it install to the default folder C:\users\my name\appdata\local and just now I tried installing to the root C:\ None of these attempts to find a 'safe' or 'proper' home have made the slightest difference. I am not entitled. Eventually, someone at Trion will give my account a token and I'll be good to go. I hope it happens today.
I will be a sad panda if after buying a second copy of the game to gain Day 1 access I somehow don't end up with day 1 access.