Why I don't expect to see you folks in the game on April 2

[dirtyklingon]

Not everyone is able to download either that much or for long enough depending on connection or allowamce etc.

Or some of us just prefer boxes and stuff still ;p

if you have very low bandwidth caps or w/e then you're gonna have a problem with playing mmo's in general. since they have frequent large patches.

expect the game to patch several times during the next few weeks.

as well expect what ever gets installed from your physical disc to be patched with a big file.


it takes roughly 2 weeks from the time gold is pressed to hit shelves/endusers. in that time there's a huge amount of work to be done by devs to get ready for launch.

that's why i say the physical media is pretty useless and quickly becomes obsolete.

[MacDeath]

I (or Trion) or the distributer have finally convienced gameliebe that I need and deserve a CD key in order to play the game. I just had this chat:

Tobias Gutting enters the chatroom.
Tobias Gutting 10:09:55 AM
Hello Henry, my name is Tobias Gutting, how may I help you?
Henry 10:10:03 AM
My order # is XXXXXXXXXX

Hi Tobias, is it ok we chat in english? I am very poor at german


I contacted Trion customer support and they say I MUST get a CD Key or I can't play. They verified that the code I entered is just a pre-order code.

Pre-order code was ok for Beta access (Beta is now over for Defiance) but will NOT entitle me to download and play. Trion servers are live now. Many people are playing.


I saw on Defiance forums that several third party resellers here in europe had this same issue.
Tobias Gutting 10:16:31 AM
You become a new Key. In the Moment we wait of this..

the this here we send you the Keys


Henry 10:17:14 AM
Do you have the Keys now?
Tobias Gutting 10:18:51 AM
We wait of this in the Moment. Then the Keys here we send you this with E-Mail
Henry 10:19:50 AM
Thank you Tobias. Do you have an expected time when the Keys will be emailed to me?
Tobias Gutting 10:20:59 AM
we hope today
Henry 10:24:02 AM
I also hope for Today! Then you have ZERO CD keys for Defiance just now?
Tobias Gutting 10:30:28 AM
yes,
Henry 10:31:27 AM
Thank you for your time and patience chatting with an english speaker. Have a great day!

[Thunderclap]

GameStop.com is a different company from GameStop.dk They do things differently here.

But Gamestop corporate would be the head of all Gamestop regardless of their physical location on earth. I suggest rather you talk to Triton, you email Gamestop corporate and explain what happened. They should get you a code. All American companies that have divisions in other countries will help those that have issues if you know to talk to them. You bought your box you are intitled to a code. As for Denmark, no that is not right then need to do it they way we do or they to say that upfront. They are in the wrong. Its not different, to deprive a customer of something they payed for. So try with corporate and see what they say.

[Thunderclap]

if you have very low bandwidth caps or w/e then you're gonna have a problem with playing mmo's in general. since they have frequent large patches.

expect the game to patch several times during the next few weeks.

as well expect what ever gets installed from your physical disc to be patched with a big file.


it takes roughly 2 weeks from the time gold is pressed to hit shelves/endusers. in that time there's a huge amount of work to be done by devs to get ready for launch.

that's why i say the physical media is pretty useless and quickly becomes obsolete.

Most people in Europe don't have the fiber to have high speed or the cash in areas that do. Although oddly he is in Scandinavia so he should have good access.

[MacDeath]

Today I received this email from gameliebe:

Liebe Vorbesteller der Defiance Digital Standard Edition,
wir möchten uns dafür entschuldigen, dass Ihr bisher noch keinen Aktiverungs-Key für eine funktionierende volle Spiel-Aktivierung erhalten habt und euch über die aktuelle Lage informieren.
Erst wenige Stunden vor Release hat uns Trion Worlds gestern Abend mitgeteilt, dass der Key den Ihr bisher erhalten habt nur die Pre-Order Inhalte freischaltet und es zur Spiel-Aktivierung noch einen seperaten Key geben wird.
Dies betrifft nur Käufer der Digitalen Standard Edition, nicht die der Deluxe Edition, hier schaltet der erhaltene Key wie erwartet das komplette Spiel frei.
Wir stehen seit gestern ununterbrochen in Kontakt mit Trion, wann wir die Keys zur Spiel-Aktivierung endlich erhalten. Zuerst wurde uns 10 Uhr deutsche Zeit heute morgen zugesagt. Dies wude nicht gehalten. Wir hoffen jetzt, dass wir so schnell es geht die Keys erhalten, möchten euch aber keine fixe Uhrzeit versprechen, ohne dass wir diese halten können. Wir sind leider voll von Trion Worlds abhängig.
Wir hoffen auf euer Verständnis und noch ein wenig Geduld. Solltet ihr jedoch vom Kauf zurücktreten wollen, meldet euch einfach bei unserem Support, ihr erhaltet dann unkompliziert euer Geld zurück.
Wir sagen SORRY und werden unserem Kontakt von Trion weiter Dampf machen, bis die Keys bei euch sind.
Euer Gameliebe Team


English translation by google:
preordered the Digital Defiance Standard Edition,
We would like to apologize that you have not yet received any active proximity key for a functioning full game activation and inform you about the current situation.
Only a few hours before we release Trion Worlds announced yesterday evening that the Key. Whom you have received so far only the pre-order unlocks content for the game and there will be still a separate activation key
This applies only to purchasers of the Digital Standard Edition, not the Deluxe Edition, here the resulting Key switches, as expected, free the entire game.
We are constantly in contact with Trion since yesterday, when we get the keys to the game activation finally. 10 was our first German time clock today promised tomorrow. This wude not kept. We now hope that soon we will get the keys there, but you would expect no fixed time, without that we can keep this. We are unfortunately full of Trion Worlds dependent.
We hope for your understanding and have a little patience. Should you, however, want to withdraw from the purchase, get in contact with our support, then you get your money back easily.
We say SORRY and our contact Trion continue steam until the keys are with you.
Your Love Game Team

So, I can get my money back or wait. I shall wait.

[MacDeath]

The wait is over! I got an email with my CD key a few minutes ago. I applied the key, updated my password and have started to patch. Looks like it will take half an hour or so. Chugging along at ~5 MB/s. See ya'll in Mount Tam!

[Dui]

Tough luck bro

that's not tough luck...Its something that comes to my mind but its definitely not "Tough Luck"