You speak pretty strongly for the community as a whole when you only joined the forms this month.
Honestly all of the things you want, i.e. to see their workflow and to basically have specific developers to blame - all of that stuff is just short-term feel-goods that will waste time and do nothing but provide a feel-good bandaid for the very few people who basically hate Trion right now. The fact that the director of community is taking time at home to communicate with everyone kind of says a lot in how serious Trion is with getting back on good graces with its playerbase, but they're not going to do stupid crap that slows them down further just to provide temporary relief to some people.
In general a lot of people on these forums seem to be very childish and horribly impatient. Wait and see what changes rather than repeatedly trying to tear down the company. Effectively repairing and building up both the game and the customer relationships between Trion and the players will take time. If people don't want to wait that long, they can leave and poke by at the end of the year and see how things are doing. Or they can just leave for good, whatever. But demanding Trion to further waste their time just to meet the demands of a few mega passionate people who are very bitter/angry with them... yeah that's not really a good use of their time. I'd rather let them work on things without being interrupted or slowed down just to show us what they're doing each day or whatever.
Developer letters would be handy, but honestly I don't think those need to be done beyond more than maybe once a month right now. And honestly you can't expect CMs to give you all the information you personally want. Plus we players really shouldn't be bossing the dev team around telling them what they should be focusing on, since the players can't even agree on things half the time.