Servers down again??

[Airwriter]

Posting From work... Still not working? why did i buy this game, i should had listen to my GF. 10 Dollars wasted :/ aint much but damn still. you buy a game and expect it to have bugs, but this is ridiculous.

[trush1492]

Were up and running!!!!!!!!!!!!!!!!!!!!!!!!!!

[OverloadUT]

Hey everyone,

PS3 servers are back online and you should be able to connect just fine.

Sorry about the unexpected downtime!

[Airwriter]

Were up and running!!!!!!!!!!!!!!!!!!!!!!!!!!

Well, Damn and I'm stuck at work.. lol. I hope it doesn't mess up as soon as i get Home..

[dominad]

Hey everyone,

PS3 servers are back online and you should be able to connect just fine.

Sorry about the unexpected downtime!

The fact that every week since I stopped playing there is a massive downtime or lag issues on one platform or another should that not be unacceptable to someone somewhere in the trion foodchain?
I am not insulting anyone who works for Trion I do not use personal attacks.
However all of you should be ashamed that as a big company this is the poor quality or service sand work you are known for. When things do go down you never even explain why. Why can you not explain to us what happens and make sure it does not. From one point of view the game seems unequivocally broken as it was down and lagging from the day I played it. No patch or fix has lessened the server issues. It appears as ineptitude when you don't explain what it is. Instead you let the rumors swirl so people say there is too few devs, no funding, etc etc

An embarrassment.

[JxSiN]

The fact that every week since I stopped playing there is a massive downtime or lag issues on one platform or another should that not be unacceptable to someone somewhere in the trion foodchain?
I am not insulting anyone who works for Trion I do not use personal attacks.
However all of you should be ashamed that as a big company this is the poor quality or service sand work you are known for. When things do go down you never even explain why. Why can you not explain to us what happens and make sure it does not. From one point of view the game seems unequivocally broken as it was down and lagging from the day I played it. No patch or fix has lessened the server issues. It appears as ineptitude when you don't explain what it is. Instead you let the rumors swirl so people say there is too few devs, no funding, etc etc

An embarrassment.

So, what you're saying is...

It's your fault cuz you quit playing!

J/K

[OverloadUT]

The fact that every week since I stopped playing there is a massive downtime or lag issues on one platform or another should that not be unacceptable to someone somewhere in the trion foodchain?
I am not insulting anyone who works for Trion I do not use personal attacks.
However all of you should be ashamed that as a big company this is the poor quality or service sand work you are known for. When things do go down you never even explain why. Why can you not explain to us what happens and make sure it does not. From one point of view the game seems unequivocally broken as it was down and lagging from the day I played it. No patch or fix has lessened the server issues. It appears as ineptitude when you don't explain what it is. Instead you let the rumors swirl so people say there is too few devs, no funding, etc etc

An embarrassment.

Honestly, often times the issue is so technical that trying to communicate what happened would be at great risk of misrepresenting the issue!

For this particular issue, swapping server blades was required, which is the reason it took a bit longer than we would have liked. At first, it seemed like a simple reboot would solve the problem. When that didn't help, we had to call in a larger team to take a look. Anyone that knows about server engineering knows that doing an entire blade swap is not something you want to do before you've ruled out the simpler options! So once we did that, the ops guys swapped the blades and all was well.

[JxSiN]

Honestly, often times the issue is so technical that trying to communicate what happened would be at great risk of misrepresenting the issue!

For this particular issue, swapping server blades was required, which is the reason it took a bit longer than we would have liked. At first, it seemed like a simple reboot would solve the problem. When that didn't help, we had to call in a larger team to take a look. Anyone that knows about server engineering knows that doing an entire blade swap is not something you want to do before you've ruled out the simpler options! So once we did that, the ops guys swapped the blades and all was well.

Holy Shtako! Did I just read a real answer from a Trion'er? What the heck was in that last beer I drank!?!?

[trush1492]

Honestly, often times the issue is so technical that trying to communicate what happened would be at great risk of misrepresenting the issue!

For this particular issue, swapping server blades was required, which is the reason it took a bit longer than we would have liked. At first, it seemed like a simple reboot would solve the problem. When that didn't help, we had to call in a larger team to take a look. Anyone that knows about server engineering knows that doing an entire blade swap is not something you want to do before you've ruled out the simpler options! So once we did that, the ops guys swapped the blades and all was well.

I figured the guy on call was just too drunk to answer the phone

[dominad]

Honestly, often times the issue is so technical that trying to communicate what happened would be at great risk of misrepresenting the issue!

For this particular issue, swapping server blades was required, which is the reason it took a bit longer than we would have liked. At first, it seemed like a simple reboot would solve the problem. When that didn't help, we had to call in a larger team to take a look. Anyone that knows about server engineering knows that doing an entire blade swap is not something you want to do before you've ruled out the simpler options! So once we did that, the ops guys swapped the blades and all was well.

HOLY **** You just made me jump you actually replied in an intelligent way giving me a chance to be an intelligent consumer!!!
You are talking to a girl who met her partner working on mainframes, has slept in a server room and studied computer engineering That is not a small issue to fix are you guys using some of the newer rip replace solutions? If that has been the cause of the problems lets hope this has fixed things for quite a while. That would explain a whole lot and it makes sense now because I can imagine for the scale of the operation you want to rule out anything else before undertaking something so cost consumptive.

I have put a lot of thought into the server issues for running a game like this and having worked on government projects where funding becomes an issue I did wonder how the hell you guys were managing with all the drop off in sales.

You have not misrepresented the issue you made my morning!
For anyone playing on those servers they should find a much improved experience now!

THANK YOU - People like you are what Defiance and Trion needs!!!!!