Weapons not receiving mastery bonus

[spencer_jc]

I'm just posting this in case anybody else is having this issue. I've had a few weapons in my inventory that after maxing out the weapon experience, I did not receive a mastery bonus. Most were blues and some greens, so I ignored it and salvaged them. I was fine with this until I received an epic (purple) Mazu Blast Rifle with insane rolls. I used this until it was maxed out and sure enough...no mastery bonus. I contacted Trion about this Tuesday and asked if ALL weapons were supposed to receive a mastery bonus. I checked my email this morning and here was their reply;
I'm sorry to hear that you're having trouble with receiving your mastery bonus on some weapons. Every weapon, no matter the rarity, should receive a mastery bonus once the experience bar has been maxed out. However, currently weapons are receiving mastery bonuses, but there is a UI issue causing those bonuses not to be displayed. Our development team is aware of and working to address this issue, and we hope to have a fix in place soon!
Just thought I'd throw this out there to save people time emailing support or losing their minds
And yes you heard that right, I got a reply within 24 hours on this issue. I've had four support tickets with Trion and they've all been handled promptly (within 24-72 hours) ranging from not getting my Preordered Game Items to a glitch that wouldn't let me advance in the final mission. All issues have been resolved and at the risk of sounding like a fanboy, I absolutely have nothing negative to say about their support team. I know this isn't the case for everyone, but courtesy and some manners when dealing with people can go a long way.
Just sayin'

[PitBull76]

I haven't noticed this issue with any of my weapons yet, but I will definitely be watching for it now. Thanks for the heads up.

[crasher]

I've noticed this on 2 or 3 B/A VBI snipes mostly because I've been leveling them up specifically to see what mastery they give.

Thanks for the clarification.

[fillem]

Maybe u should name the gm u spoke with so that he gets some credit from Trion . GM Kraken ( i think that was his name)for instance is one of the best customer support personal that i have come across in any game.

[alienstookmybeer]

Is this a particularly common problem for orange weapons? So far I'm 0/3 on those. Fix this crap already, Trion!

I think I've only seen it about 3 times on the dozens of other weapon colors I've maxed out.

[crasher]

Is this a particularly common problem for orange weapons? So far I'm 0/3 on those. Fix this crap already, Trion!

I think I've only seen it about 3 times on the dozens of other weapon colors I've maxed out.

Most of my snipers are VBI B/A blues, 3 are purple. One of the 3 highest criting snipers I have is a green VBI with flame.

Half of my blues and a few of the purples have had this issue. The problem is in addition to the issue I had/have with B/A snipers developing the 'Doing no damage' before they even mastered, and without using gunslinger. I'm looking for that one purple sniper with a decent crit mastery. I don't have any desire for an orange B/A, as it'd just get passed off like all the other colors that didn't perform well.

I got rid of a lot of B/As in the beginning when they wouldn't do damage before I realized it was a widespread issue that sometimes (not often) cures itself. I also got rid of many that showed no mastery roll before I saw a pattern.

My latest issue seems to be that most of my weapons that showed no bonus after leveling were reset to '0%' with the DLC, and I have no idea whats going to happen when I level them again. I'm not sure at this point which of them were reset and which were never leveled at all.

[alienstookmybeer]

I'm still not sure what the issue is as I've read different stories. Is it:

A bug in the interface that doesn't display the bonus, yet it is there and active (as explained in the reply received by OP)? Would think a display issue would have been solved by now.

or

A bonus that was removed because it didn't apply to that weapon type? In this case I guess that means the weapon will never have a bonus? (which would really suck because the other rolls on my oranges were pretty good).

[Fuzzle]

I have been fortunate enough to get 3 orange weapons since the patch (lots of keys spent and sieges/arkfalls completed).
Unfortunately, ALL 3 of them had NO mastery on it once leveled. Talk about demoralizing, spend all the time leveling a weapon just to find out the mastery and it has none. It's not like I'm leveling them for the weapons XP, since I have those maxed already.

With it working like this, why should I even bother with weapons anymore?