Trion I called Sony wtf going on?

[Bullyboutya]

I give up on this game I tried trust me this old man tried, but in the end this game frustrates me. I can't even log in to play???? this DLC was van utter disaster. I'm sorry I spent so much money on this game to many issues at this point in the game cycle. I can't wait for GTA V Online then I will be officially done with Defiance.

I wish the community and Trion all the best in the future with this game. I play video games to relax and have fun not to come from work and have my blood pressure rise. This was a bad investment on my part and I learned a real good lesson.

[Chrono Trigger]

You and everyone in the world need to stop asking us to bail you out! To many of us Americans have died for other ungrateful country's!

....

LOL

Dude....sarcasm? cuz...ya its like the complete opposite lol

[treadingwater]

How is this thread still open? It's just one pathetic trollfest from start to finish.

[Traxx]

How is this thread still open? It's just one pathetic trollfest from start to finish.

My guess is you DON'T have a PS3 or else you would understand.

[Angeleus09]

Wow... these posts claiming inside information and threatening lawsuits always amuse me. I don't doubt that many of you have actually contacted SONY's customer support, but you also have to understand how the chain of command works in the support service industry. Before going any further I want to state that I do NOT have inside info, I do not work for Trion or SONY nor do I know anyone who does, my statements are based on my own experience working in the support industry and coordinating with software development teams.

Many of you have said that when you spoke with SONY customer service they had no knowledge of Defiance DLC and one of you mentioned that the rep logged into their own account and couldn't access it. This is not at all surprising. I imagine that similar to the software I work with, customer service reps can only see and access content that is already public and live. If content is not available to customers, there is nothing to support, so support staff won't necessarily have any additional info.

If a customer calls in to one of my service reps and says for example, "I know you are releasing the XYZ version but I can't see it on the website to purchase," my rep is going to go into their tools and see the same products listed as the customer which in the case of a NA SONY rep would be nothing as far as the DLC is concerned.

Let's say we had a situation similar to this where we planned to release something but couldn't and are now trying to get it live, there won't be anything in my rep's service tools saying, "Coming soon," and we wouldn't tell them, "We plan to get that up today," because we don't want to communicate false expectations to already disappointed customers.

Someone else already pointed out (and I'm sure many of you are hoarding the screenshot of it as well) that what was said was that Trion is waiting on information from SONY, not that the problem is with SONY or they are waiting on SONY to resolve the issue.

Reading the text, I can see how you would interpret it that way, but what was said was"However, we are still experiencing a backend complication with the DLC and the PlayStation Store and are waiting to hear back from the PlayStation team to confirm and fix the problem." As in, Trion (or Trion and SONY collectively) is experiencing an issue and they are waiting for information from SONY so that they can confirm whether what they (Trion) think is the issue is actually the issue and then get to work fixing it.

The company I work for also works with digital distribution partners who sometimes have issues making our software/content available. I'm not thoroughly versed in the technical explanations (that's not my side of things) but I do know that sometimes it's an issue on our end, sometimes it's an issue on their end and sometimes a little bit of both.

Sometimes we get stalled waiting for confirmation or test results on something before our devs or engineers can proceed to the next step or try a completely different approach. It sucks, everyone involved would love to just wave a wand and make the customers happy but that's just not how it goes. Issues can have multiple possible causes that must be individually investigated and there's no sense in having your people get to work making changes if you haven't confirmed that they're on the right track.

Despite how to you it feels that Trion is utterly failing us, I guarantee you there are people who are responsible that feel horrible and are desperately trying to resolve this. At least that's what I've seen from the backend folks I work with when something like this happens. I know you guys are frustrated and rightfully so. By all means voice your disappointment, but please stop with the accusations and threats of legal action, its completely pointless and unnecessary.

[TravelerX1]

All well and good, and I agree with you.
HOWEVER....... their communication is lacking a whole lot on all of the matters going on at the moment.

If they were atleast a little honest with us or let us know what the situation was it would go a long way for a sizable portion of this community. Not everyone..... some people are just angry, you can't get through to them. But people will listen..... if Trion was talking

[Ravenblade1979]

See thats the whole key here. Trion isn't talking. If they were people would be less pissed off.

[Misfit501]

All well and good, and I agree with you.
HOWEVER....... their communication is lacking a whole lot on all of the matters going on at the moment.

If they were atleast a little honest with us or let us know what the situation was it would go a long way for a sizable portion of this community. Not everyone..... some people are just angry, you can't get through to them. But people will listen..... if Trion was talking

I agree with you completely! The lack of communication during this is really frustrating.

[Krauser]

At this point, I'm not sure I'd believe anything Trion told me. They said it had been pushed back to last Tuesday because they wanted to make sure it worked, even after they scaled everything down. We saw how that worked.

[SSlarg]

I really don't blame Trion for not talking more
have you read the responses they keep getting along with all the extra flack
like I deserve this or you should give us that.
if every person I tried to help spoke to me the way many of you have spoken to trion
I'd go silent too. seriously I would hate to have their job.

perhaps if folks were more helpful in their posts to Trion and not just whining/complaining
something might get done and we might get an official statement.
knowing the typical responses in the forums though I wouldn't make a post (if I were staff)
untill I had something positively Concrete to tell everyone so they do not get
yelled at further. think about it..