Patch Error - "Account is not entitled to play Defiance"

[AlexG4mepl4Y]

As I can see a bunch of people were/are having this problem, and so am I.

I pre-purchased my game from G2play.

Yes. I've tried changing my password. Didn't work.
Yes. I did in fact apply the code, and I did in fact download the client.
Still no luck.

I just want to be able to preload before tomorrow :P - Anyone got a fix?

I am currently in the waiting queue for Live support. Number 40 in queue atm! Yay

[SoulAssassin808]

Nope same problem here. Join the club

[dirtyklingon]

if you have also verified your email, and set up security questions.

i've heard a rumour this morning that subbing to their newsletter has doen the trick for some people.

[AlexG4mepl4Y]

if you have also verified your email, and set up security questions.

i've heard a rumour this morning that subbing to their newsletter has doen the trick for some people.

Yup. My email is verified, and my two security questions is set up. Haven't tried subbing to their newsletter tho' - Guess I'll give that a try.

[SoulAssassin808]

if you have also verified your email, and set up security questions.

i've heard a rumour this morning that subbing to their newsletter has doen the trick for some people.

All things that do the same thing as changing a password. These things do not help. The error is unfixable from the users end

[dirtyklingon]

All things that do the same thing as changing a password. These things do not help. The error is unfixable from the users end

people have reported success with these.

i am aware that others have not. still they are worth a try.

[Zehtuka]

Just from the chat with the GM: Will update as it goes along.
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GM Rayosequis:Great thanks! Let me take a look and see why it would give that error message
GM Rayosequis: Ok, I see your account is entitled to the Preorder bonuses but not the actual game itself. What retailer did you buy Defiance from?
Zehtuka: G2Play
GM Rayosequis: Ok, and did you order a digital copy or a physical copy?
Zehtuka: Digital
Zehtuka: (I posted the code there)
GM Rayosequis: Thanks, let me check this voucher code
GM Rayosequis: Ok, I checked the code and that code is for the preorder. So that is the code that entitles your account to the preorder bonuses like any outfits or weapons that you get for preordering the game. That's already been redeemed so your account is set for the preorder bonus items. The account hasn't had the actual game code redeemed. You should be receiving an email from the vendor with the full game code sometime between now and when the game goes live.

Contacting G2Play now.

[dirtyklingon]

Just from the chat with the GM: Will update as it goes along.

GM Rayosequis:Great thanks! Let me take a look and see why it would give that error message
GM Rayosequis: Ok, I see your account is entitled to the Preorder bonuses but not the actual game itself. What retailer did you buy Defiance from?
Zehtuka: G2Play

that's weird i ordered from g2play got one code per copy ordered and confirmed with trion lvie chat cs that iwas good to go(i have launcher access and have downloaded the client).

try emailing g2play support. apparently they are very fast and helpful.

[AlexG4mepl4Y]

I tried the newsletter thing. Didn't work either. Guess I'll just have to wait until it's my turn talking to the live support, and try to explain my problem.

[AlexG4mepl4Y]

Just from the chat with the GM: Will update as it goes along.
--------
GM Rayosequis:Great thanks! Let me take a look and see why it would give that error message
GM Rayosequis: Ok, I see your account is entitled to the Preorder bonuses but not the actual game itself. What retailer did you buy Defiance from?
Zehtuka: G2Play
GM Rayosequis: Ok, and did you order a digital copy or a physical copy?
Zehtuka: Digital
Zehtuka: (I posted the code there)
GM Rayosequis: Thanks, let me check this voucher code

Thanks a lot. I'll track closely