Patch Error - "Account is not entitled to play Defiance"

[Daniel559]

I just had a live chat with a GM, he simply told me to wait because it`s all being in waves :/
I`m quite confident however that waiting isn`t going to help me. I`ve also got mine at G2Play btw.

Also, i`ve tried all those tricks and things like subbing to the newsletter and changing password etc. No luck.

[AlexG4mepl4Y]

Just from the chat with the GM: Will update as it goes along.
--------
GM Rayosequis:Great thanks! Let me take a look and see why it would give that error message
GM Rayosequis: Ok, I see your account is entitled to the Preorder bonuses but not the actual game itself. What retailer did you buy Defiance from?
Zehtuka: G2Play
GM Rayosequis: Ok, and did you order a digital copy or a physical copy?
Zehtuka: Digital
Zehtuka: (I posted the code there)
GM Rayosequis: Thanks, let me check this voucher code
GM Rayosequis: Ok, I checked the code and that code is for the preorder. So that is the code that entitles your account to the preorder bonuses like any outfits or weapons that you get for preordering the game. That's already been redeemed so your account is set for the preorder bonus items. The account hasn't had the actual game code redeemed. You should be receiving an email from the vendor with the full game code sometime between now and when the game goes live.

Wait, what? That means the code we've gotten is just for the bonus items? -.-

[AlexG4mepl4Y]

Just from the chat with the GM: Will update as it goes along.
--------


Contacting G2Play now.

Doing the same.

[dirtyklingon]

i asked both trion cs and g2play about my code, asking trion themselves if i needed another for the bonuses, and they said i was completely covered.

[Zehtuka]

Yes, it seems somebody @ G2Play made a grave mistake for some customers.

There is no queue or anything. You received the wrong key!

Talking with G2Play now, I'll keep you folks posted.

[AlexG4mepl4Y]

Yes, it seems somebody @ G2Play made a grave mistake for some customers.

There is no queue or anything. You received the wrong key!

Yeah. Somehow we only got the code for the Pre-order bonus items, but not the actual game code itself. - Zehtuka. Please keep me updated on this thread of what you figure out, and I'll do the same. - Wrote to G2play aswell.

[Zehtuka]

Just chatted with G2Play, I need to enter the Trion queue once more and then it should be sorted!

(They wanted a screenshot of the transcript, which I forgot to make silly me)

[dirtyklingon]

trion will email you a transcript shortly.

[AlexG4mepl4Y]

Just chatted with G2Play, I need to enter the Trion queue once more and then it should be sorted!

(They wanted a screenshot of the transcript, which I forgot to make silly me)

Okay - So basically they don't even know they made a mistake, before they've got some proof of the conversation?

[Pilgrim]

let me know how this goes, I am in the same issue atm, and this is what I got as aanswer:

Hello XXXXX,

Thank you for contacting us regarding Defiance.

I appreciate your enthusiasm for and dedication to Defiance! Currently, pre-download access is in the process of rolling out in a waves. This means that some players may gain access sooner than others. This is to ensure the integrity of our service. That said, you will be able to pre-load the game before game servers go live on April 2nd. Thank you for your patience and understanding.

To stay informed on the latest news concerning Defiance pre-loading, keep an eye on this thread in the forums: http://forums.defiance.com/showthrea...ading-Official.

Once again, we'd like to thank you for your support and are excited to see you in Defiance when the game goes live. Good luck out there Ark Hunter!

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Defiance.

Your reference number for this ticket is XXXXX-XXXXX

Sincerely,

GM XXXXXX
Trion Worlds Inc.