Patch Error - "Account is not entitled to play Defiance"

[AlexG4mepl4Y]

Plz do paste replay from g2play here when you get it. Guess a lot of us would be thankfull

Uploaded a picture of it now. Marked the area with red

http://imgur.com/C6uyZEj

[Latache]

Also waiting for a reply, contacted Trion via Live chat the GM told me that I only redeemed a preorder key and that I needed to contact my retailer regarding this issue. Fast2Play told me they were aware of the problem and that they were waiting for a solution and that as soon as it is sorted out they should contact their costumer

[MacDeath]

i got the game from gameliebe.com and have the same problem :-( but they doesnt know anything about a 2nd key ...

Exactly the same for me. Same vendor. I've been on the phone today twice with them. They say there is but one key AND it will work starting tomorrow morning at 8 AM. I have doubts.

[AlexG4mepl4Y]

Also waiting for a reply, contacted Trion via Live chat the GM told me that I only redeemed a preorder key and that I needed to contact my retailer regarding this issue. Fast2Play told me they were aware of the problem and that they were waiting for a solution and that as soon as it is sorted out they should contact their costumer

Almost the same message G2play gave me - Guess there isn't anything more to do than play the waiting game

[ironhands]

You: I'd just like to confirm that my account is ready to go for the launch tomorrow, as I've heard some are having issues from the supplier I purchased from
GM Opoloff: PC?
You: yes
GM Opoloff: You are all set! =)
GM Opoloff: Are you able to access the Defiance launcher?
You: awesome, pre order bonuses as well?
You: yes, I managed to pre-download on Friday/saturday
GM Opoloff: Great! Yes, it looks like you are all set then.
You: ok. strange, I'd heard that we were supposed to be getting 2 codes, one for the game, and one for the bonuses, but I was only issued one code
You: so I definitely have both the game, and the bonuses ready to go?
GM Opoloff: One moment, let me double check and make sure I didn't over look anything. Where did you order it from?
You: g2play.com
GM Opoloff: From what I can see, you are set to get preorder items

[Hudson]

I preordered with Amazon, recieves 2 codes, one for pre-order and one for the game standard edition. I applied both and received the "not entitled" message when trying to preload. I contacted support and was told to wait as they're allowing access to preload in waves. I immediately changed my password and subscribed to the newsletter as I had read on the forums and was immediately able to start preloading. I didnt even have to restart the launcher between receiving the error and having it work. Obviously not the same problem as the g2play issues but for others having the problem should at least give it a try.

[Zehtuka]

Dear Customer

Thank you for providing us these files!
Unfortunately, we have to contact with our supplier regarding this case.
I can only ask you for your patience for the time being.
If you do not receive any response by tomorrow please contact us again.

Well I suppose I am ****ed...

@ above, I tried all the tricks and no luck yet.

@ Trion, ever heard of damage control and public relations?

[AlexG4mepl4Y]

You: I'd just like to confirm that my account is ready to go for the launch tomorrow, as I've heard some are having issues from the supplier I purchased from
GM Opoloff: PC?
You: yes
GM Opoloff: You are all set! =)
GM Opoloff: Are you able to access the Defiance launcher?
You: awesome, pre order bonuses as well?
You: yes, I managed to pre-download on Friday/saturday
GM Opoloff: Great! Yes, it looks like you are all set then.
You: ok. strange, I'd heard that we were supposed to be getting 2 codes, one for the game, and one for the bonuses, but I was only issued one code
You: so I definitely have both the game, and the bonuses ready to go?
GM Opoloff: One moment, let me double check and make sure I didn't over look anything. Where did you order it from?
You: g2play.com
GM Opoloff: From what I can see, you are set to get preorder items

So, the code you have been given is only the bonus items aswell, but not the game itself? -.-' Welcome to the club!

[Fixated]

Dear Customer

Unfortunately, we have to contact with our supplier regarding this case.
I can only ask you for your patience for the time being.
If you do not receive any response by tomorrow please contact us again.
We are sorry for any inconvenience caused due to this issue.
We assure you that we will do our best to bring this matter to a speedy and positive conclusion.

Best Regards
G2Play.net Team
John

[ironhands]

So, the code you have been given is only the bonus items aswell, but not the game itself? -.-' Welcome to the club!

No, both agents have told me the game is ready to go