Patch Error - "Account is not entitled to play Defiance"

[xLite]

why don't I see anyone from support in here commenting on things and actually helping people ?

I had an order from Amazon , they minute they decide to ship it they reject my payment method. For christ's sake dont give me codes if you aren't going to verify that the payment is working. Then I go and buy it from steam, it took the codes but now my account wont even let me change the pass.

This, really

[ryaneu]

I bought a standard edition key from cdkeyhouse. Applied the key to my account and it is shown as Defiance Pre Order. Is that the why I am still unable to login ?

[Asirae]

I bought a standard edition key from cdkeyhouse. Applied the key to my account and it is shown as Defiance Pre Order. Is that the why I am still unable to login ?

yup, contact cdkeyhouse and ask for product code.

[xLite]

I bought a standard edition key from cdkeyhouse. Applied the key to my account and it is shown as Defiance Pre Order. Is that the why I am still unable to login ?

Actually, from what I've gathered you should be able to. The ones with 3GP in their transaction history cant, basicly because its not the game key but the bonus key, if that makes any sense...

[Rotluchs]

I bought directly from TRION and I CANT PLAY.

[Rotluchs]

and then... when you reset your password... it wont let you use it to log on at all

[Rotluchs]

Enjoying my $99, because im not

[Halt]

I bought directly from TRION and I CANT PLAY.

I have the same issue, unfortunately. Guess we're just in the waiting boat.

[Aeroflex]

I just recently read on a similar thread of a guy getting a response from cs, they replied to them that the game does not officially release until 8am est April 2nd , i also just got done going over it will my guildies who are all in and playing the game they all had preordered either from trion worlds or steam and got the ce of the game so i don't know but its a decent theory ?

[Halt]

Enjoying my $99, because im not

Just keep trying. I just started the game and it's successfully downloading now. I hope you have luck too.