Patch Error - "Account is not entitled to play Defiance"

[ironhands]

I tired to change my password however my answers are apparently incorrect for some reason... I actually remember what the security questions I answered were (the first time ever LOL) because I actually purchased the game... :/

definitely need to talk to support then. they'll get you straightened out, just sit tight unfortunately. Typical launch day issues so they're scrambling to keep up with the issues. half of the people talking to them are just looking for info that's already available on the forums

[ironhands]

This wait is killing me. My room mate is up stairs killing it and I'm on these forums.

shouldn't be much longer, but hopefully once you do get in, any launch lag issues will be resolved

[driil]

This wait is killing me. My room mate is up stairs killing it and I'm on these forums.

Ya I am on TS with my clan and they are rock'n away while I get to look at my que timer bounce all over the time spectrum.... I think they should give us all the season pass upgrade for having us PRE ORDER and they are not delivering on time... If I had waited I would have probably been able to be play'n with my clan...

[Wartzillah]

I tired to change my password however my answers are apparently incorrect for some reason... I actually remember what the security questions I answered were (the first time ever LOL) because I actually purchased the game... :/

Are you using Google Chrome by any chance? I had the same problem, there is a captcha box that isnt showing in Google Chrome.
Try another browser and you should be able to reset your password.

[Keverettusps]

I cant believe even though I have a physical copy I still am not entitled to play WTF

[Pilgrim]

welp... 2hrs in queue with g2play, and then I get disconnected with the message please leave a message so we can get back to you...

not amused...

[Keverettusps]

I cant believe even though I have a physical copy I still am not entitled to play WTF

Ok nevermind on the back of the manual DURRRRR

[Scargy]

email from the retailer

Dear customer,
This issue was caused by publisher who decided to changed distribution method.
Keys for full version will be sent as soon as publisher will provide them. It can takes within 2-3 hours. Please be patient.
Thank you for your cooperation and understanding

[AlexG4mepl4Y]

Ok nevermind on the back of the manual DURRRRR

Hurr duur xD - Glad you found it tho'

- Seems like most people are getting the right codes now

[AlexG4mepl4Y]

email from the retailer

Dear customer,
This issue was caused by publisher who decided to changed distribution method.
Keys for full version will be sent as soon as publisher will provide them. It can takes within 2-3 hours. Please be patient.
Thank you for your cooperation and understanding

Same message I got from G2play. Now... We wait