Still don't have my DLC stuff

[ArkGuardian_MichaelDial]

nothing to claim on my end too >.<

[praxis32]

just got ahold of live chat. said that it is still an ongoing issue and according to the one i talk to the patch wasnt suppose to fix that problem. and that there was a mis communication problem going on about it

GM Fasti: Thanks for contacting Trion Worlds Customer Support. My name is GM Fasti. I'm happy to look into your issue for you today.
GM Fasti: Greetings! How may I assist you?
You: yes i just log in to defiance and i have not received my dlc items
You: email address is [email]/email]
GM Fasti: I can certainly understand how that can be frustrating. I will be more than happy to assist you with that! In order to do so, I'm going to need to collect some information from you.

May I please have the e-mail that is associated with the account you are having the issue with?
You:
GM Fasti: If the DLC is not available for you, I do apologize, but the developers are working to resolve this issue for those still impacted. I will escalate your request to the escalation team for review. Once the issue is resolved, and the content provided to all players eligible, they will respond via email. We hope to have this resolved shortly, but I am afraid we do not have an ETA at the moment.
You: ok however the servers where brought down an hour ago to fix the issue
GM Fasti: The down time was for a different issue. We are still hoping to have a fix for the DLC soon.
You: im looking at the post now and it state for those who got the season pass and the dlc before release
GM Fasti: Can you link me the post, please?
You: http://forums.defiance.com/showthrea...09#post1201909
You: and im on the 360 NA
GM Fasti: Sorry for the delay. We are looking into this now, it appears there was a miscommunication.
You: ok how so?
GM Fasti: I am looking into it now, but the patch did not resolve the DLC issue, so that is why it is ongoing.
You: ok is there anything you can do . like give me a token to redo the dlc?
GM Fasti: I am afraid not, no. I am very sorry. We have to wait for the update to fix it.
You: what can we do?
GM Fasti: Wait for the development team to resolve the issue, I am afraid. I am very sorry that this issue is ongoing, but we do expect to have it fixed before too long.
You: alright. thank you
GM Fasti: May I assist you with anything else today?
You: That was it
GM Fasti: Have a good day and thank you for contacting Trion Worlds.
You have disconnecte

[NomadPhx]

isnt there suppose to be a charge blades class? wasnt one when i was playing the past couple days.

[anastasia]

just got ahold of live chat. said that it is still an ongoing issue and according to the one i talk to the patch wasnt suppose to fix that problem. and that there was a mis communication problem going on about it

I was going to comment, but what's the point?

[Myst]

*huggles Myst* Now they're just screwing with you... so not right.

Thank you but apparently now I have my items I just restarted my PS3 and thankfully they are there

[Arsenic_Touch]

Miscommunication again.... shocking.

[kev2841]

How is it miscommunication.


"8/23/13 - North American Server Maintenance (PC, PS3, 360) @ 10 AM PDT
8/23/13 Update @ 10 AM PDT: We are bringing down the servers for maintenance now. Thanks!

Hey guys,

We will be bringing down the NA servers (PC, PS3, and Xbox 360) for a one hour maintenance at 10 AM PDT tomorrow, 8/23/13. This maintenance aims to fix issues for players who purchased the Season Pass or DLC before release and did not get their items.

Please note this is only for the North American servers. This update does not fix the NA PS3 DLC purchase problem. We are continuing to resolve that issue.

We'll let you know when the servers are back online!

Thanks."

[anastasia]

The miscommunication was that we assumed it was serious when in fact it was sarcasm, we just couldn't read the inflection into it.

How is it miscommunication.


"8/23/13 - North American Server Maintenance (PC, PS3, 360) @ 10 AM PDT
8/23/13 Update @ 10 AM PDT: We are bringing down the servers for maintenance now. Thanks!

Hey guys,

We will be bringing down the NA servers (PC, PS3, and Xbox 360) for a one hour maintenance at 10 AM PDT tomorrow, 8/23/13. This maintenance aims to fix issues for players who purchased the Season Pass or DLC before release and did not get their items.

Please note this is only for the North American servers. This update does not fix the NA PS3 DLC purchase problem. We are continuing to resolve that issue.

We'll let you know when the servers are back online!

Thanks."

[Justified]

I don't have anything to claim in my store either. Why did they even bother to bring down the server for 2 hours if nothing got fixed?

[Inferno78]

Like the rest of you, nothing in my claims either. My frustration level is rising. I paid for the content, I expect to have that content. This is pathetic.....