Please Help ~ Sorry

[Senel]

Last I heard is Steam DOES not offer refunds but maybe they will for something like this.

Just always go by this rule on steam: If you didn't buy the game directly off of steam don't buy the upgrade there.

Hmm? Supposedly another user on here got a refund from Steam & then purchased the game from GmG when i posted about the savings. I can't speak from a personal experience though just what i was told.

[nu1mlock]

Don't count on getting any help. You'll probably get a reply with instructions on how to take screenshots on PC and Mac. Then you'll have to reply to that message explaining it all over again.

Then, if you're lucky, you'll get a response saying they can't help you and you should be more careful when purchasing. Gotta love Steam support.

You're supposed to be able to get a refund on a pre-order but seeing it can take weeks to get an answer from Steam support, they most probably won't respond before tomorrow (and even if they could, they would probably just wait it out and then tell you it's too late).

Your best bet is to sell the gift to someone for less money than what was paid, then buy the upgrade from Trion.


Yeah - I've only had bad experiences with Steam support...

[Laughter]

Hmm? Supposedly another user on here got a refund from Steam & then purchased the game from GmG when i posted about the savings. I can't speak from a personal experience though just what i was told.

That could be totally true. It may be on some of their games.. I really am not sure. I hope the OP gets a refund though then buys it directly from Trion.

[JohnMcClane]

Steam does normal do no refunds but if iam correct they do refund pre orders !!

Copy paste.
Steam Refund Policy

As with most software products, we do not offer refunds or exchanges on games, DLC or in-game items purchased on our website or through the Steam Client. Please review Section 3 of the Steam Subscriber Agreement for more information.
Steam Subscriber Agreement
Steam Subscriber Agreement
An exception is made for games purchased during a pre-order period if the request is received prior to the games' release date.

https://support.steampowered.com/kb_...jc-2625#refund

Just be aware they are not know for swiftness ...