Digital Deluxe edition items

[Yuushiden]

I pre-ordered the Deluxe Edition.
I have been able to claim all pre-order items.
Of the Deluxe Edition items, I have only been able to claim the Dodge Challenger RT car (NO color option).

No Ark Infiltrator outfit.
No "Hydra" rocket launcher.
No rare sentinel shield.
No +5 inventory slots.
No 30-day XP/script boosts.
No in-game Badlands Drifter title

Game is still fun...but still want these items since I paid for them...patiently waiting.

[Duallity]

Has there been any word or response on this? I have had a ticket in since this morning and I have not gotten any responses either. Has anyone had their tickets answered, heard a response in another thread, etc?

[Grimwyrd]

I put a ticket in about 19-20 hours ago. No response yet.

[Frostlight]

I've been sitting in the Live Chat queue for around 8-10 hours total today just trying to get this resolved. The agent tried several times the first time I was able to get through but the server went down for that stability update...ended up waiting another 4-5 hours now and still in queue...of course, it's past their work hours so we'll see what happens.

I'd be insanely pissed by this point, but at least I can play unlike some of the others, so there's that at least...

:Edit: And fixed! Just had to wait in the live chat queue all day.

[Ironpiper]

I was also able to get the pre-order items, just not the Digital Deluxe items. Not QQ'ing, just adding my name to the list.

[ryantryin]

I've been sitting in the Live Chat queue for around 8-10 hours total today just trying to get this resolved. The agent tried several times the first time I was able to get through but the server went down for that stability update...ended up waiting another 4-5 hours now and still in queue...of course, it's past their work hours so we'll see what happens.

I'd be insanely pissed by this point, but at least I can play unlike some of the others, so there's that at least...

:Edit: And fixed! Just had to wait in the live chat queue all day.

Youre lucky. I did the same both in game and in live chat - had a GM tell me I'm now flagged to get my Deluxe items.

Not appearing still :/

I also see that the issue with people's deluxe items/pre-order items did not appear on the patch notes for the recent downtime. I hope this is resolved soon. At least they doing something with the arkfalls and ammo.

[ryantryin]

I was also able to get the pre-order items, just not the Digital Deluxe items. Not QQ'ing, just adding my name to the list.

Youre not qq'ing. You paid approximately $40 extra for that stuff. You have a right to raise awareness on this issue.

[Plaztic]

Mine did not show up in the in-game store either to claim...

[Solace]

I ordered through Trion and i have all my digital pre-order and Ego rewards but I DO NOT have my digital Deluxe items. Anyone else having this issue?

Same and all I get from the helpful community id to check items clain like I am ******ed or something... seriously still waiting for an official word on this because I would like the stuff I paid for lol (fyi IT IS NOT IN Item claim) But aside from that I love the game end exploring it so far.

[Draemos]

I pre-ordered the Deluxe Edition.
I have been able to claim all pre-order items.
Of the Deluxe Edition items, I have only been able to claim the Dodge Challenger RT car (NO color option).

No Ark Infiltrator outfit.
No "Hydra" rocket launcher.
No rare sentinel shield.
No +5 inventory slots.
No 30-day XP/script boosts.
No in-game Badlands Drifter title

Game is still fun...but still want these items since I paid for them...patiently waiting.

Same here.