A Q&A on why your servers might or might not be up right now

[Oveur]

I appreciate the post answering some of the questions people had. But in the end, I still dont get why people who ordered Physical Copies of the game got kicked in the junk. Sorry, there is more to this then just EGO levels. It's Principle, many of us feel a little punished because we like to collect collectors edition items. We also paid the same amount. Some of us ordered MONTHS ago to support the game, Prior to the announcement of Steam.

I paid my full amount upfront ( I hate owing money ). This is exactly why they do Grace Periods in "most" newer game launches. Last 4 MMO's I have played actually. Either way. Appreciate some of the clarification on whats going on.

My Ultimate Edition arrives tomorrow as well, it's on a Fedex truck. I can't change that, not for you nor me. As much as I can't change that, I can't delay the launch of the game either because logistics end up taking time. I'm very sorry that it's ending up this way, it's not intended nor wanted. Our goal is to launch as well as we can and if that means opening up some servers early to test, I won't hesitate to do that.

Again, my apologies and I hope you understand why we're doing this.

[Shadinaxx]

Happy wait, Oveur, as I am UE holder as well. Curious question though, are you gonna be on Xbox, PS3 or PC?

[Pasha]

Created account and toon on US / PC servers. Any idea when EU/PC will be available?

[Newsin]

My Ultimate Edition arrives tomorrow as well, it's on a Fedex truck. I can't change that, not for you nor me. As much as I can't change that, I can't delay the launch of the game either because logistics end up taking time. I'm very sorry that it's ending up this way, it's not intended nor wanted. Our goal is to launch as well as we can and if that means opening up some servers early to test, I won't hesitate to do that.

Again, my apologies and I hope you understand why we're doing this.

It is what it is, your still my favorite Dev in Spandex on Twitter

I'm unhappy about it of course. If I didn't like the game from all the time I've played I would've probably Cancelled. However, I can say that the game is great I think its worth the wait, I just think this whole thing could have been handled a little better prior to today.

Dont get me wrong though! I would never ask that you not release the game until the exact time. Im just upset that I pre-ordered the game and am unable to enjoy it with those who digitally downloaded the game and were allowed access. I have to wait tell tomorrow at 9 or 10 in the morning to get the game... then spend the rest of the day patching and then maybe get to play a few hours. Such is life I guess.

[CaptainOne]

I called up Gamestop to see if I could pick up my copy of the Collector's Edition tonight instead of having to wait until tomorrow. Of course, I was told no. Then I was a bit upset that my pre-order code was not enough to get me into this early launch, and was upset more when I found I can't even pre-download the game so it's ready to go when I get my code in hand tomorrow.
Then I saw this post, chuckled to myself, and am all ok with it now. A response with some humor somehow made me alright with this. Can't wait to get in and play tomorrow. And although, I don't agree with the way you are handling this early launch, Trion, thanks for the laugh at least.

[MacDeath]

Hmmm, "Nathan Richardsson"... Wouldn't a true son of Iceland have spelled that Richardssen? Just saying... If yer too busy to answer, what with the launch and all, I understand. Good luck with the roll out! See you at Iron Demon Ranch!

[SolidTx]

I agree that physical copy owners are being unjustly penalized. And this is a first for that to happen. I bought 3 collector's edition from Gamestop ($150 each) for me and my two sons. Now none of us to get to play until mid-day tomorrow when the majority of our guild will be on tonight.

totally sucks. makes me want to get a refund.

despite the humorous post from the dev, this is not good customer service and the only thing I have to express my disappointment with is my patronage, or in this case now, the lack there of.

maybe come back to this game when i get bored...but Im in the Company of Heroes 2 beta which starts tomorrow, maybe I wont miss it at all.

[niijonodhg]

Great Thread Found a new fravorite Dev

Wish I'd managed to get in though

[Yazyberry]

I agree that physical copy owners are being unjustly penalized. And this is a first for that to happen. I bought 3 collector's edition from Gamestop ($150 each) for me and my two sons. Now none of us to get to play until mid-day tomorrow when the majority of our guild will be on tonight.

totally sucks. makes me want to get a refund.

despite the humorous post from the dev, this is not good customer service and the only thing I have to express my disappointment with is my patronage, or in this case now, the lack there of.

maybe come back to this game when i get bored...but Im in the Company of Heroes 2 beta which starts tomorrow, maybe I wont miss it at all.

I think is the other way around since nobody "should" be able to connect to the servers right now.

It's more like everyone else played a prank on Trion. Silly April Fools' Day.

[Munx]

Can I catch up to people who started before me? Without a doubt.

Will I be able to claim any of the names I had in mind at ACTUAL launch? very unlikely now..

I don't care if I start later.. But I was rdy to log in when it was SUPPOSED to open, to do exactly that, claim the names I wanted.. you robbed me of that chance, and I find that to be inexcuseable.

Doing something like this wouldve been fine if you allowed people to claim names before launch, but this SUPRISE EARLY LAUNCH (for a select few), is quite unfair in regards to names.

Quite honestly, I belive there should be a wipe before offical launch, not because I care that people progressed in game, but because I and I am sure others, want a fair chance at claiming the names we wanted.