I feel so sorry for you guys. I went through it all, what you are going through right now. I wish I could help further.
What most of you are now experiencing is an infinite download loop error and as far as I know there's no known fix for it yet outside of getting all the files from someone.
http://forums.defiance.com/showthrea...over-to-retail
Believe it or not I live 10 minutes from Trion Support and had to get a USB from them with the game on it so I could even begin to review it. Now I just tried logging in after getting some other work done - and the servers are down atm with no notification or anything. My bad luck with this game has been insane.
Our only option really is to wait it out a few days, possibly next week (trust me ive been involved with worse launches like Sword of the Stars II). If you cant wait you might try the torrent (hopefully its safe) or just get a refund if possible.
If its any consolation I had fun with the game when I played it at E3, but of course I didnt really have much time with it there, but I'm hopeful it will grow into something cool.
But I must say this is completely ridiculous. A product shouldn't do this out of the box (or digitally). It was doing this loop to me during BETA, I tried reporting it but of course it came out anyway.