I am with all of you about the spam, it does need to stop.
about being a forum moderator,
I think I'd rather have my eyes ripped out with a shrimp fork
because they get blasted with questions they cannot answer.
I would Not want to be one of them. in the words of jim carrey: "No Spank You!"
PSN - SSlarg
Founder of the Ark Salvagers
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I'm not saying it positively serves anything-I'm saying it can deflect attention temporarily, but I was half joking. Trion does need to see the complaints-as to whether or not they want to all the time, that's another matter. And it sometimes is the reality that they don't always want to see threads with negative titles on the front page. I'm not saying they want spambots--no one does, but they could be dealt with. Whatever is being done is not working.Originally Posted by MacDeath
I've been on too many self-moderated forums and product self-help forums where there was no representative from a company to answer any questions, technical or otherwise. How does that serve them or their customers? And these are big name companies with a lot of money. Their attitude was that they'd let customers help each other and for anything else, well for a fee you could access their tech support line.
In truth, forums for any product are like what phone operators used to be in days gone by. They are often the face of the company--that voice on the phone used to be sometimes the first contact a customer had with a company and might be the only contact, so training was paramount as was making the contact a pleasant one.
Company forums today are the best and least well-used customer outreach tool that exists today. They allow, when maintained constructively customers to say exactly what they feel and to offer priceless feedback. I took total quality management years ago--and the most important question any company should be asking is "how are we doing and what could we do better". They pay consultants to tell them, but on forums people are telling them for free. Even and especially the loud angry voices--they're telling them with all due emotion where they've failed. That does need to be on the front page. I worked in one place where letters of feedback of all types would be posted as reminders of where we excelled and where we failed. That's important.
Wait.....Defiance is a video game!? :O
The Community Team gets 'blasted with questions'. The forum mods don't. Dahanese is head of the Community Team. She is NOT a forum mod.
Mac - VBI Operative Proud Member of the Friends of Trick Dempsey Association
The few, the proud, the DEFIANT!
Keep the situation under control - it's part of her job, is not it?
Don’t hold me up now,
I can stand my own ground,
I don’t need your help now,
You will let me down, down, down!
Rise Against - Prayer of the Refugee
Quite frankly anyone that is tasked with trying to keep things in order, especially between people, is a moderator no matter the title. And she does attempt to moderate some behavior so she may be more than a moderator but one of her duties seems clearly to be as a moderator.
In school, we had teachers who were also coaches. Calling one "coach" didn't mean s/he wasn't also a teacher still.
i pray to god they dont let this happen. its a bad idea!
More than you will ever know good sir... more than you will ever know...
It might take more work (on top of an already overworked Trion staff) to create these vol mods with their limited roles than to just fix the spam bot issue with 'normal metheods'. Please do fix the spam bot issue.
Mac - VBI Operative Proud Member of the Friends of Trick Dempsey Association
The few, the proud, the DEFIANT!
Unfortunately there are few on here who could wield that power. Many would simply remove threads that annoy them and claim they are breaking the rules (which actually a lot of threads and user do). Worse still is how they are seen by other users, when I became a moderator on a Terra Nova forum some years back, people complained about it simply because I enforced the rules and punished rule breakers to the extent of the rules.
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