Steam Season Pass 25% discount and Reward 3 discount

[Philote]

^ I agree and was under the impression it was a permanent Tier reward.

I did not see that the 25% discount only applied until midnight my time anywhere when the game officially went live. Since the servers were live I hopped on to play and planned to get it before bed. Hop on and see the discount no longer applies. Kind of a let down since that was one of the major points for me getting Steam. :\ Actually, it is a huge let down and whether or not it was intended feels a bit bait and switchy.

On the Steam store page for the season pass, the counter showed over 10 hours before the promotional period would end. So not only was it a bait and switch, but they flat out lied about the duration of the 25% discount. I was planning to pick up the pass after installing the game first and I didn't even get a chance at the reduced price. I'm gonna bring this up with someone at Steam.

[Arkangyl]

On the Steam store page for the season pass, the counter showed over 10 hours before the promotional period would end. So not only was it a bait and switch, but they flat out lied about the duration of the 25% discount. I was planning to pick up the pass after installing the game first and I didn't even get a chance at the reduced price. I'm gonna bring this up with someone at Steam.

Please do. If you make a Steam forum post, please link here or PM me it. I want to share my disappointment also. I didn't have a countdown on the Season Pass nor did I see anything clear anywhere saying it expired when game went live. I guarantee I would have bought it before it had gone live if I knew it was down to the last few hours. Sorry, I wanted to play, not shop. The DLC is not even released, and a lot of people gave Steam a lot of money to get those Tiers up for all of us. A lot of word of mouth brought that about, not advertising.

[Philote]

Please do. If you make a Steam forum post, please link here or PM me it. I want to share my disappointment also. I didn't have a countdown on the Season Pass nor did I see anything clear anywhere saying it expired when game went live. I guarantee I would have bought it before it had gone live if I knew it was down to the last few hours. Sorry, I wanted to play, not shop. The DLC is not even released, and a lot of people gave Steam a lot of money to get those Tiers up for all of us. A lot of word of mouth brought that about, not advertising.

I didn't make a thread, but there's already a few on the Steam Defiance forums. I did, however, open a ticket. No response so far. Big surprise.

[Blackwolfe]

I got the season pass key on steam as soon as the game officially launched. Applied it and got my hellbug cap and lockbox.

And what some said, the season pass discount was the 25% off from the price. If we had not reached tier 3 there would have been no discount.

[AnGeLZzZ]

Trion never stated that Season Pass discount will be for everybody and never stated that it'll be only till release of the game.
I saw the discount for everybody and decided to wait and buy my Season Pass with my pre-order reward discount.
Today I realized that discount for everybody was a reward and it was only till release.
I'm very frustrated by this fact. I believe that it's not right and Trion gave not correct information regarding the reward.
I want my Season Pass with my discount.

[Arkangyl]

I got the season pass key on steam as soon as the game officially launched. Applied it and got my hellbug cap and lockbox.

And what some said, the season pass discount was the 25% off from the price. If we had not reached tier 3 there would have been no discount.

Yeah, correct. That does not change though that ot was not listed as a "pre-order only discount". It was listed as a "discount" (percentage not given) off of the Season Pass 1. There were no limits or restrictions given. It hit Tier 3 Sunday midday iirc or some such? so all of a day or so before was it unlocked.

The ability to buy the Season Pass was not there at first either but went live later. So . . . what was there? 18 hours or so? I honestly forget. I had the thing added to my cart real quick but jumped into game to play and figured I'd finish up the purchase later.

So, I end playing for the night on release night, go to my cart to buy it, and wham, price is full price, and I am like wtf? Where is the discount that was just there several hours ago and should still be there.

Needless to say, I removed it from my cart and may not be buying it. At all. Nor any DLC. I'm kinda pissy like that heheh. Unless they do another sale, or give me the discount.

[ofc]

Too late for what? I never said I didn't preorder already. And for the record, the season pass is still 25% off.

It's not. I just looked at it. Was thinking of buying but I missed this deal. Damn.

[Philote]

It's not. I just looked at it. Was thinking of buying but I missed this deal. Damn.

Yeah, I thought it still was because, you know, the timer was incorrect and the last time I checked, it still had 10 or 11 hours left. If Trion doesn't collaborate with Steam to resolve this sloppiness, they're gonna lose a good bit of DLC sales because people will be turned off to purchasing it.

[Arkangyl]

Yeah, I thought it still was because, you know, the timer was incorrect and the last time I checked, it still had 10 or 11 hours left. If Trion doesn't collaborate with Steam to resolve this sloppiness, they're gonna lose a good bit of DLC sales because people will be turned off to purchasing it.

Well, I can say that 99% lost one at least. Unless what they plan to release is just mind blowing I doubt i will. So far, I am not sure how much the longevity will be for me so investing any more after feeling a little burned might be tough.