No, the actual key should arrive in your boxed copy, or should be supplied by where you purchased the game. The Pre-Order key was just to grant Beta Access and to assign the Pre-Order bonus items to your account. It's seperate from your game copy so that people that purchase it after the release date can not get it from the older boxed copies.
Its the fact they can't take the moment and make a post and say they are sorry for the problems and are working to resolve it.... Sunday the 31st was holiday not the 1st or now 2nd! and still no replies by them on sticky or anything! I could see not blowing a big deal out of it if it was a few people but this is a massive problem thats happening to lots people.
Actually, yesterday was also a Holiday. :]
And relax, it'll be sorted eventually. And as I said, make sure your retailer hands you your actual game key!
Not even a post to say sorry folks we are working to resolve the problem.
In most cases THEY can not resolve it. As again, most people have only entered their Pre-Order key, as far as I can gather.
And trust me, the last thing your Management team is worried about on a Launch day is a few people not being able to log on. It's the thousands clogging up and nearly crashing your servers that worry you. Harsh as that sounds.
way to get your nose right up in there and brown Gar.
Because god forbid I take my time here instead of playing to at least try and calm people down and add a few suggestions as well as use common sense right? I mean, sheez. I can understand frustration, but brown nosing and talking common sense are two different stories entirely.
I, like many others, am not entitled to play (or even patch). Here is what I found out after chat live with Trion CS. I have not entered a CD Key for my account, just a pre-order key. A pre-order key was enough for beta but not for live. The reason I only applied one code is that's all I received from the place where I bought the game. That shop assured me that only one code was needed (they were right during beta, but wrong for live). The shop I bought from told me to wait til 8AM on 2 April and THEN my code would work. They thought I was not entitled because the servers hadn't opened up yet. I waited, of course I'm still not entitled until I enter a proper CD key. I will call them when their CS opens in an hour and get a CD key. Stay tuned.
Now, if you HAVE applied a CD key and are still getting the 'not entitled' message try simply changing your password. That worked for many people.
Mac - VBI Operative Proud Member of the Friends of Trick Dempsey Association
The few, the proud, the DEFIANT!
When they know this problem has been happening for the last 5 or so days and they haven't a reply and saying it will be sorted eventually, sorry thats not how business works. I could see having Server issues like overloads from people joining at once and that type of problem but it literally is telling people you have bought the game but NOPE your not allowed to download it. If I ran my business in this manner I would have no customers! What does resetting a password have to do with being in a que to download? That makes absolutely no sense! its the 2nd and I still can't download it what a load of ****!Originally Posted by GarfrostPAX
I have applied the Re-Order code and the activation code (in the boxed versions booklet) but I still get the same error everyone else is having.
My only guess is that the servers aren't online just yet. I'm sure it will be fixed within the hour
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