
Originally Posted by
MacDeath
I, like many others, am not entitled to play (or even patch). Here is what I found out after chat live with Trion CS. I have not entered a CD Key for my account, just a pre-order key. A pre-order key was enough for beta but not for live. The reason I only applied one code is that's all I received from the place where I bought the game. That shop assured me that only one code was needed (they were right during beta, but wrong for live). The shop I bought from told me to wait til 8AM on 2 April and THEN my code would work. They thought I was not entitled because the servers hadn't opened up yet. I waited, of course I'm still not entitled until I enter a proper CD key. I will call them when their CS opens in an hour and get a CD key. Stay tuned.
Now, if you HAVE applied a CD key and are still getting the 'not entitled' message try simply changing your password. That worked for many people.