I for one agree with Kocot. There needs to be an air of calm around this. Historically there is always issues server side with online games, every company faces them. Granted it is an inconvenience, but an inconvenience that has to be expected. No amount of testing can prepare for the real impact of going "live".
Trion want this game to succeed as much you do, they want you to be able to play the game that they have been slaving over for a number of years. It is for you that they are working themselves to the bone to resolve this issue.
Show some respect and be patient. It is the least that Trion deserve.