This needs to be addressed since pms aren't being acknowledged.

[Red Mephisto]

This is comedy of errors just continues to roll on and on.

1. So volge emergency bosses stopped the drops.
2. Community complains for -months- with no communication.
3. Finally due to strong prodding(and perhaps a few strong emails), a response is given that nothing changed.
4. Community calls out(rightfully) the falseness of that and rolls their eyes at yet another poor response.
5. Dahanese comes back and says essentially "oh it wasnt a nerf... we'd just boosted them before and took it out once sieges started" (yet categorically was it -ever- told to the players that such was a temporary "boost" as players considered it the norm)... Never mind the fact she also cited the wrong Volge mob in relation to the issue.
6. Thus the result was admitting to the change but refusal to acknowledge it as a nerf and deflecting it as "semantics".


Does Scott condone this level of patronizing and truly understands that this is the -atypical- manner by which you begrudgingly deal with the community?

Very good sum up....

Is there, like anyone at Trion we can tell this too? something needs to change, and someone needs to know, none of their employees know a thing about the game....this aint right.

[TASHINKA]

I challenge the OP to start a thread that apologizes to Dahanese and the other moderators for,the uncalled for, acusations that have been leveled at them as "devs and Mods that are to busy playing Defiance and Rift" to answer in these threads. The above answer from Dahanese is proof that yes they do respond given time and patience, and they do so with civility and grace. It's about time someone acknowledges the hard work and effort that these people put in to try and satisfy the small minority of people who can do nothing but whine and complain over every little glitch and bug. To Dahanese and the other Mods and Devs..........I salute you.

I'm one of the Kool-Aid drinkers who support the developers, but I disagree with your statement. I've read many of Arsenic_Touch's posts & they are (although the name can be very appropriate) intelligent and constructive. Most complainers do just that - whine, but imo Arsenic has nothing to apologize for

[Red Mephisto]

I'm one of the Kool-Aid drinkers who support the developers, but I disagree with your statement. I've read many of Arsenic_Touch's posts & they are (although the name can be very appropriate) intelligent and constructive. Most complainers do just that - whine, but imo Arsenic has nothing to apologize for

Arsenic, does more for this game than any Trion employee....im not even kidding.

THey should be sending him weekly pay, for all he has done.

Bug reports, problems found, information for community, making sure things don't get brushed under the carpet, everything.........

[dahanese]

So are we dahanese, so are we. This was brought up almost as soon as DLC1 was put on the alpha server. Siege Master initially wrote that nothing had changed (or, more precisely, that drop rates had been lowered for siege Volges, but not for emergency Volges), before leaving a cryptic message that implied that it had, in fact, changed (which we could tell by ourselves). But then it took until now to get an explanation of why this had been done.

This really underlines what people have been discussing for a little while now: it's a problem when none of the community managers know the game well enough to understand the problems that are reported by players. Anyone playing the game with any kind of regularity would have instantly and precisely understood what people meant by "volge emergency drops were nerfed". Emergencies themselves have never dropped items, so it was clear that this was about drops from enemies.

You know, I agree with you on this. I'm never going to hide a truth when I realize what I've stated previously is incorrect (no matter how long or how many times we've said it) but it's embarrassing and shouldn't happen. This instance isn't a matter of my team or the devs playing or not playing the game but honestly I think it's making sure that we fully listen to you. We've looked at this complaint several times in the past and always come up with the same reply and, honestly, when so much of the community is saying "no, seriously, keep looking - things have changed" we should have kept digging - and sooner.

We're human, and we make mistakes, but this mistake took months and that's completely unacceptable. The details of the hows and whys we figured out what we were looking at incorrectly honestly don't matter to me (which is why I've left them out!) because the bottom line is we should have seen the reasoning weeks and weeks ago - so I'm sorry about that.

[Nilxain]

This instance isn't a matter of my team or the devs playing or not playing the game

This statement means that you still really don't understand how extreme and obvious this change was to everyone who does play the live game, and only the live game.

...the bottom line is we should have seen the reasoning weeks and weeks ago - so I'm sorry about that.

It's not always easy to recognize ones mistakes - especially when it's in front of a large number of people who are angry with how this community is managed (for good reason), but are also eager to poke and prod (sometimes very disingenuously) - so thank you for your apology. Hopefully we can avoid some of the future mishaps through less superficial interactions on these forums.

[Red Mephisto]

You know, I agree with you on this. I'm never going to hide a truth when I realize what I've stated previously is incorrect (no matter how long or how many times we've said it) but it's embarrassing and shouldn't happen. This instance isn't a matter of my team or the devs playing or not playing the game but honestly I think it's making sure that we fully listen to you. We've looked at this complaint several times in the past and always come up with the same reply and, honestly, when so much of the community is saying "no, seriously, keep looking - things have changed" we should have kept digging - and sooner.

We're human, and we make mistakes, but this mistake took months and that's completely unacceptable. The details of the hows and whys we figured out what we were looking at incorrectly honestly don't matter to me (which is why I've left them out!) because the bottom line is we should have seen the reasoning weeks and weeks ago - so I'm sorry about that.

Still disappointing that something like this, took so long with so many people helping..

but, that was a honest and upfront apology, and its appreciated

[Sanguinesun]

You know, I agree with you on this. I'm never going to hide a truth when I realize what I've stated previously is incorrect (no matter how long or how many times we've said it) but it's embarrassing and shouldn't happen. This instance isn't a matter of my team or the devs playing or not playing the game but honestly I think it's making sure that we fully listen to you. We've looked at this complaint several times in the past and always come up with the same reply and, honestly, when so much of the community is saying "no, seriously, keep looking - things have changed" we should have kept digging - and sooner.

We're human, and we make mistakes, but this mistake took months and that's completely unacceptable. The details of the hows and whys we figured out what we were looking at incorrectly honestly don't matter to me (which is why I've left them out!) because the bottom line is we should have seen the reasoning weeks and weeks ago - so I'm sorry about that.

Thing is, this is always what you say -each and every time-.... and then you do it again. Your typical apology spiel is as much a broken record at this point as your "soon" statements. I wonder if Scott will ever start to consider when enough is enough?

[Taliah]

What a fantastic post but one thing that was missed and its a big one. Why are we constantly getting kicked from the server with a "server timed out" error? There have been threads after threads after threads. And not one response or acknowledgment concerning this problem. Granted this is my first post here. But a google search trying to find out why this was happening lead me to this forum.

just a sampling of the past threads
http://forums.defiance.com/showthrea...S3-R-Not-Fixed

here
http://forums.defiance.com/showthrea...-out-July-14th

here
http://forums.defiance.com/showthrea...-has-timed-out

here
http://forums.defiance.com/showthrea...-entering-game

here
http://forums.defiance.com/showthrea...r-unnavailable

here
http://forums.defiance.com/showthrea...rvers-time-out

I can go on. Since we're getting some good feedback in here. How about we address this as well. I've had an open ticket in the game going into it's second week with no response.

Like many I've lost countless xp and countless rewards with "server timed out" errors in the middle of major arkfalls, Volge Sieges and instances. I love this game, it's why I've kept playing but it's time we get a response and a Solution to this problem.

[Worldviewsinc]

You know, I agree with you on this. I'm never going to hide a truth when I realize what I've stated previously is incorrect (no matter how long or how many times we've said it) but it's embarrassing and shouldn't happen. This instance isn't a matter of my team or the devs playing or not playing the game but honestly I think it's making sure that we fully listen to you. We've looked at this complaint several times in the past and always come up with the same reply and, honestly, when so much of the community is saying "no, seriously, keep looking - things have changed" we should have kept digging - and sooner.

We're human, and we make mistakes, but this mistake took months and that's completely unacceptable. The details of the hows and whys we figured out what we were looking at incorrectly honestly don't matter to me (which is why I've left them out!) because the bottom line is we should have seen the reasoning weeks and weeks ago - so I'm sorry about that.

Stop...Just stop. Because the more you try to excuse this, the more embarrassing it's becoming.

Yeah, you've apologised, but we get these same old empty words over and over and over again and still nothing seems to change...

"We're human, and we make mistakes"...You're right. But we learn from them so we don't keep making the same mistakes over and over and over again.

The fact of the matter, in my opinion, is the "TEAM" don't listen (For whatever reason that may be) to the general community. A lot of that community has played this game "ON A REGULAR BASIS" since launch. They like/love the game (Myself included) and are genuinely trying to help. Especially people like 'Arsenic'. I've never, ever seen 'Arsenic' post a non constructive or troll thread on these forums.

Even when the "TEAM" do listen, which seems to be few and far between, they seem, for some reason or other, to be uncaring of the issue and unwilling or 'unable' to do anything about it.

There are loads of people who post on these forums, both old and new players, who have come up with good ideas or suggestions or reported bugs and 'constant' issues which are ongoing with the game even after all this time (See the part of my sig' in red).

It's not their job to do this. They do it in their spare time because they don't want the game to fail. Not one single one of them gets paid for doing it.

It's your/your teams job to get it right. You all get paid to do it. I don't know how much and don't care. It's not my business, but you get paid to be the community manager and to pass the concerns of the community on to the 'team'. It then becomes their job to deal with these concerns, however they see fit to do so, then to communicate these results to you, to then, pass back down to the community.

This just doesn't happen...ever, unless threads like this one are created where people won't go away until we get an answer. You 'swing by' as someone put it, from time to time with a comment here and there and it's nearly always, these days, an excuse as to why something is still not fixed. I'm so sick of hearing 'soon' or 'we're working on it' and I'm sure that a lot of other people are as well.

Loads of long time players have left and will never come back because they have lost confidence in the 'teams' ability to sort the game out and that's not how things should be in any company worth it's salt.

Another thing that is blatantly obvious to 'a lot' of people is the fact that none of you have the knowledge of the game as someone who regularly plays. Knowledge which comes from actual game play. It doesn't matter what you say or would have us believe...IT'S OBVIOUS. Especially on the Live Feeds. They're an embarrassment sometimes and I honestly get the feeling that as soon as they're over you all rush off to get a shower to wash the stench of 'Defiance' off you.

I truly apologise if this sounds offensive to you as you all seem like good decent people but in all honesty, if you were working for me there would be alarm bells ringing left, right and centre...

[Red Mephisto]

What a fantastic post but one thing that was missed and its a big one. Why are we constantly getting kicked from the server with a "server timed out" error? There have been threads after threads after threads. And not one response or acknowledgment concerning this problem. Granted this is my first post here. But a google search trying to find out why this was happening lead me to this forum.

just a sampling of the past threads
http://forums.defiance.com/showthrea...S3-R-Not-Fixed

here
http://forums.defiance.com/showthrea...-out-July-14th

here
http://forums.defiance.com/showthrea...-has-timed-out

here
http://forums.defiance.com/showthrea...-entering-game

here
http://forums.defiance.com/showthrea...r-unnavailable

here
http://forums.defiance.com/showthrea...rvers-time-out

I can go on. Since we're getting some good feedback in here. How about we address this as well. I've had an open ticket in the game going into it's second week with no response.

Like many I've lost countless xp and countless rewards with "server timed out" errors in the middle of major arkfalls, Volge Sieges and instances. I love this game, it's why I've kept playing but it's time we get a response and a Solution to this problem.

Yes, the ignoring of this problem is getting REALLY frustrating.

Can someone PLEASE answer this.