Hatch grenades have always had an issue of dissapearing from the loadout and not being found in the inventory. I have had that issue since the white infector nade was added. I've reported it and mentioned it on the forums several times, but nobody ever cared. The response was always they same. "it is just a graphical error. Restart the game and if that doesn't work, then send a bug report." Customer service checks and says, " Well we looked and it is still in your inventory, so we refreshed your character to fix the graphical error, now quit mentioning that bug!"
If it is the same bug, there you have it. They know and may or may not fix it. If it is a different bug, good luck getting them to acknowledge it.
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Xbox Gt and Defiance Character (Na): Atticus Batman
DEFIANCE CLAN: DAWN PATROL(forum page)
(Azrael Batman) Clan: Nuclear Elite (EU)