Where are my Bits?

[Art]

All I got from the support team is "we will look into it for you", which when I'm £50 out of pocket, after paying £65 for the UE isn't really the answer I'd expect.

Yea great I figured I would get screwed in the long run, it's saying I need to update my account, how do I do that?

[ironhands]

They will take care of both of you, you're certainly not being "screwed" and you're not "out" any money. Let Trion sort it out, and if they can't, you can dispute the charge on your credit card if it was actually charged and obtain a refund. There's no reason to be worried about the money. Frustrated, annoyed, sure.