Trion owes us an Appology.

[DaemonCantor]

I know I'm not the only one that's complained of constant disconnects and as of today I tried the Live chat to try and report it along with get maybe an answer of what was happening to get treated like an unknowing person on a Console system when in fact I even went to the point of showing them I had already done everything that they would tell me to do before they even suggested it and basically was told that it was something wrong with my Computer system or my Internet Provider in an attempt not to do anything even report it and low and behold a couple Hours later they Suddenly shut down the servers with out warning that I could see and report that their servers were the fault of the problem!

Trion you need to retrain your staff or something because as I stated in Live Chat "Sometimes Network Problems are not the Fault of the customer or their Service Provider."....You really need to check if there is a problem reported and confer an Honest Answer not treat the Customer like a little Child...That's reserved for Asus Customer Support Staff!

[CM Kiwibird]

Hey there! I'm sorry about that. We do try to rule out any other causes to make sure everything else is in order, but we were investigating connectivity issues today. We've just recently brought down the servers as well. If you ever have a problem with an agent, please make sure to email us at gm_feedback@trionworlds.com so that we can investigate.

[Bonehead]

I thought the claims section re-do was supposed to fix that problem.

[Altras]

Still waiting for a reply on my ticket about my missing 1000 arkforge

[Bif]

Still waiting for a reply on my ticket about my missing 1000 arkforge

I found mine in my claimable items. You probably already checked there, but if not, check. Good luck!

[Atticus Batman]

Still waiting for a reply on my ticket about my missing 1000 arkforge

If you mean the free to play arkforge, only Pc gets that right now. Console players get ours when it goes free to play for us on July 15. If it is an actual missing Af issue, then I am sorry, that sucks and I hope it gets taken care of soon, but remember they are being flooded with issues so it might take a couple days.

[3rdpig]

As an IT guy, when a client calls me and says "My computer won't turn on", I'd be a damn fool if I didn't say "Are you sure it's plugged in?". Cause I can't tell you how many times I've driven to someone's office and found that the damn thing wasn't plugged in. I try to ask in a way that's not insulting, but if I don't ask I'm the fool, not the client.

[Mushbeeguy]

As an IT guy, when a client calls me and says "My computer won't turn on", I'd be a damn fool if I didn't say "Are you sure it's plugged in?". Cause I can't tell you how many times I've driven to someone's office and found that the damn thing wasn't plugged in. I try to ask in a way that's not insulting, but if I don't ask I'm the fool, not the client.

I have to ring in an Amen. My IT work covered 8 States and I always asked the 'dumb' questions...more than once did it save a trip AND the customer was back up and running that much quicker. Please forgive what seems patronizing. It's not meant to be.

[Atticus Batman]

I have to ring in an Amen. My IT work covered 8 States and I always asked the 'dumb' questions...more than once did it save a trip AND the customer was back up and running that much quicker. Please forgive what seems patronizing. It's not meant to be.

I always love when the Computer techs point out that a cd drive is NOT a cup holder! True story.

A few years ago I called customer support because of a cd drive issue I had with a new computer. Btw this was back in 1998 or 1999. They sent a Techie to look at it. Here's what I remember of the confersation:

Him - Did you use it as a cup rack?

Me - Why the hell would I do something that stupid?!

Him - The last client I was sent to had a computer problem and I was sent to investigate because customer service said they couldn't figure it out. The first thing he told me, when I asked him what the problem was, was "My Cup rack doesn't hold my cups right and keeps retracing on me!" It was soo hard to keep a straight face as I had to explain that it wasn't a cup rack, and then explain what it was for!

Me - Wow, well my problem is when I hit the eject button, it buzzed and smoked.

He found that it had a faulty drive that slipped off track and short-circuited, so he replaced it for free since it was under warentee. But that story he told me about his previous client, was sooooo funny!

[Deirachel]

I think the problem Daemon had was because of this:

I even went to the point of showing them I had already done everything that they would tell me to do before they even suggested it

I've been an IT guy, so has my wife. So, we know how to do the basic checks. But, despite being told we've done steps A-F (all the ones you can do without hitting the node directly, like booting, tracert, signal-to-noise check, etc.) and there being a special note on our account saying "these guys know what they are talking about if they report a problem just escalate it immediately", our ISP still has tier 1 techs who ask us to do the same stupid stuff everytime (not most of them, but some).

This is frustrating, even when I understand it.

Perhaps an easy way to fix this is a simple questionnaire you have to fill out before you get to the live person:

"Have you:
-rebooted your modem/router
-have you verified there is no outage with your ISP
-have you verified there is no outage with your console's network (link) (for console players)
-etc"

Yes, there are still going to be people to click the yes box everytime, but it would save your GMs some time.