On one hand, they do listen, but more importantly they did listen. They were quite receptive in the alpha/beta stage, many of the features you still enjoy were discussed then. They still had time constrains and relatively limited experience and manpower, so comparing Defiance development process to Destiny's is not really fair.
On the other hand, they did turn their backs to the lateral progression system, that was requested by the players in early alpha, and barely touched until 1.5, when they killed it off completely because of player complains. That's as good an example you are gonna get of why NOT listen to the playerbase. Always remember sturgeon's law when dealing with the masses.



