decent support so far

[WanWhiteWolf]

I will probably be hanged for this, but my experience with support is 50/50.

The live support fixed my problem quickly (about 1-2 months ago). Recenly I had a new issue that cannot be solved from my end and enroled for live support. The queue said 8 hours so I gave it a pass. Same for my clanmates.

I guess they reasigned support ressources (or their support left the company).

[Dvleng]

or their support left the company.

I think this is the case

[Thal]

I find it Ironic that someone posts a thank you for timely support and everyone immediately flames them for it. Going so far to call him names and suggest he commit suicide.
Do people actually think forums should only be used to flame, whine and ***** about every little thing. Do people actually behave like his in real life or is it simply that the anonymity of the internet boosts their ***hole level to 10?

[Dvleng]

I find it Ironic that someone posts a thank you for timely support and everyone immediately flames them for it. Going so far to call him names and suggest he commit suicide.
Do people actually think forums should only be used to flame, whine and ***** about every little thing. Do people actually behave like his in real life or is it simply that the anonymity of the internet boosts their ***hole level to 10?

When you come on this forum and see 100 pages of complaints and raging at Trion for being utter failure, you then decide to post your thank you for awesome support crap? Well **** you buddy.

[Thal]

When you come on this forum and see 100 pages of complaints and raging at Trion for being utter failure, you then decide to post your thank you for awesome support crap? Well **** you buddy.

lmao...Then quit find a game you actually like that fits your style.

There are 3 types of Gamers
1. Fan Bois (the ones that are blinded to any flaw in the game
2. The casual gamer (the ones that take the game for face value know that no MMO is with out it's issues but submits their tickets, posts the bug and goes on playing to have fun and be entertained)
3. And finally the Trolls (the ones who have either been butt hurt by the game and want to whine and ***** about it over and over OR are just little kids who are at best a mediocre player and get their real entertainment out of causing stress and strife on the forums.)

You Sir (and I use That word lightly) are a big fat #3

[brokenshield]

This is why I find it so humorous when the "old" vets gets so angry at us noobs for not spending more time reading these forums. In the month I have been playing Defiance, I have seen very few helpful gameplay post. Sure I can Google for an answer, and have found plenty of useful info this way... unfortunately the majority of them are from 2013, way before patching and nerfing. So I do the best I can and just play the game. I'm not going to waste my game time checking these forums, as I don't find most current post useful.

Yes, the game has it's issues, can't say it doesn't, but as Thal says, I'll continue to play Defiance and enjoy myself. When the cons outway the pros, well, I'll just move on.

[Wilhelm Keitel]

There are 3 types of Gamers

Actually you missed the 4th kind.

The ones that enjoy the game and the unique engaging game play that are tired of incompetence and seeing the game destroyed bad patch after bad patch. Through obvious incompetence or lack of care about the player base.

[J8 Sky]

There are 3 types of Gamers

Well said Thal.

From my experience i would have to agree with OP, decent support so far. considering how many problems Trion has and the HUGH amount of tickets they receive daily. I'm pretty satisfied with their support response time and how quickly they solved my problems.

Maybe the response vary depending on how "polite" and informative you are when requesting for a support. I also am an IT tech for my company, and for sure if someone requesting a support that is extremely rude, i will put it on the bottom of my "to do list". That would mean i will refuse to fix your problem until i have nothing better to do.

[Thal]

Actually you missed the 4th kind.

The ones that enjoy the game and the unique engaging game play that are tired of incompetence and seeing the game destroyed bad patch after bad patch. Through obvious incompetence or lack of care about the player base.

No that's pretty much a #3 to. masking it by saying I enjoy the game but it sux because they sux is basically the same thing

[Wilhelm Keitel]

No that's pretty much a #3 to. masking it by saying I enjoy the game but it sux because they sux is basically the same thing

No they are no where near the same the 4th are the ones that filled bug reports went on PTS top help debug and tell them if things worked as intended they are the people that fill out reports and provide constructive critique until they realise that they do not listen are incompetent or do not care about the player base. There are a lot of those players in this game and in rift and we are tired of being ignored and having the games we loved and supported turn to crap.

if you do not understand the differance then that is because you are #2 the casual gamer with no dedication to any game just jumping from one to the next flavor of the month.