Server Update: April 4th 2:30am - Xbox, PC and PS3 North America

[The Wolf]

So yea I DEMAND MORE TIME on my free subscription!!!

[vengina]

Well... nothing has been said and I hate to say it but we are paying customers :P

that being said, i don't think there ever been a game where they don't have down time when it first drops .(i could be wrong here)
But maybe paying customers should wait few weeks before they buy cause they know that there will be more down time than playing time.

[CAG COWBOY]

Our North America PC, PS3 and Xbox 360 servers are currently offline for emergency maintenance.

Server Downtime:
Date: April 4th, 2013
Time: 2:30am PT

Hey sledge if your ever in MT im buying you a beer!

[Moruk]

More like, we don't know what's going on so lets just call it a emergency maintenance. I use that at work all the time.

I should thank them for the much needed nap.

There's something wrong, they don't know what it is, so they took the servers offline to fix it.

That's an emergency (non-scheduled) maintenance, no?

[Oberon]

I would like to see more updates to what the HECK is going on. 1st week and to be down this many hours is not good.

[Incognito]

So yea I DEMAND MORE TIME on my free subscription!!!

You, sir, win the internet.

[Jungels]

Is there an estimated downtime for the maintenance? I think that would set a lot of peoples minds at ease.

[The Wolf]

There's something wrong, they don't know what it is, so they took the servers offline to fix it.

That's an emergency (non-scheduled) maintenance, no?

Problem, game is offline...Fix, turn servers online

[Cypher]

thanks for the update

[XeLSiS]

As said before, better late than never.

I am a bit disappointed, as many others are. The game presents itself as a A / B -list title, but seems to suffer indy-level setbacks.

Server uptime is a crucial to such a project. I'm shocked that the stakeholders don't have a 24-hour disaster plan in place for this otherwise smooth launch.

This lends to the notion that the back-end support is lacking; which in turn lends to the notion that that this isn't the A / B list project that it presents itself as.

Regardless of back-end issues, communication is key. Perception = value. If you've been working on the issue for 3 hours, but fail to tell the end-users, you've made -zero- attempt to correct a failed state. I'd wager that a simple forum post at the onset of the issue would mitigate much hate. (There's not much you can do about the ritalin-sniffers... there's always "that guy"...)

Focus more on the overall scope and direction of a project. In this case, it's delivering an experience to gamers. Gamers who seek to play 99.9% of the time during scheduled uptime.

+1!!!!!!!!!!