Server Update: April 4th 2:30am - Xbox, PC and PS3 North America

[Proaudio150]

Sitting here in Ohio. Chilly morning looking forward to playing this on my day off work. Nope... From my experience as a tech support agent... This is more then a simple emergency maintenance. This is more like a O..... why isnt this working. Delt with that and MCI/WCom back on y2k. It was a simple fix that took 2 weeks. Hope you all get this figured out before I return the game and put the $35 I get towards Destiny
...

[Tob]

but thanking Sledge for telling us the servers are down with no explanation of how long it 'may' be or what the emergency is... well it's just a bit of silly brown nosing.

Brown nosing? Really? I see people trying to be supportive and understanding. Must suck to live in your world where people behaving decently and with consideration automatically make them brown nosing fanboys. The way I see it is if you're not part of the solution, which includes supporting those working to fix things for us at 3 am and polite communication, then you're part of the problem.

[squirtness]

Hey sledge if your ever in MT im buying you a beer!

I was thinking same thing I'm already in San Diego, sledge let me buy you a beer

[Varathius]

Well they obviously do Mr. Smart and that is what makes this so disappointing, because when I encountered the issue, there was no post yet. For a long time that followed there was nothing from them. So I don't see where my post went wrong in reminding them how to provide good customer service. Such issues must be communicated IMMEDIATELY so we users don't waste time going through support, re-downloading the game etc.

Or are you saying you agree and that it is ok for clients to have their time wasted like this because someone could not be bothered writing a quick 30 second post to inform us thousands of clients that the server is down and to be patient with a potential time when the servers are back online?

[FNL4EVA23]

As said before, better late than never.

I am a bit disappointed, as many others are. The game presents itself as a A / B -list title, but seems to suffer indy-level setbacks.

Server uptime is a crucial to such a project. I'm shocked that the stakeholders don't have a 24-hour disaster plan in place for this otherwise smooth launch.

This lends to the notion that the back-end support is lacking; which in turn lends to the notion that that this isn't the A / B list project that it presents itself as.

Regardless of back-end issues, communication is key. Perception = value. If you've been working on the issue for 3 hours, but fail to tell the end-users, you've made -zero- attempt to correct a failed state. I'd wager that a simple forum post at the onset of the issue would mitigate much hate. (There's not much you can do about the ritalin-sniffers... there's always "that guy"...)

Focus more on the overall scope and direction of a project. In this case, it's delivering an experience to gamers. Gamers who seek to play 99.9% of the time during scheduled uptime.

tl; dr: Posting a "We know there's a problem" message right away shows that this is a high-end game. Failing to do so; vice-versa.

Wow +1....

[roll]

"Hey sledge thanks for the post man very imformative!"
"Sledge keep up the good work, your doing great!"
"Hey sledge can I lick your bone?"

What's up with all these shtakos kissin so much butt? All he did was come on and say the servers are down when they crashed 3 hours ago

[EienAspenleaf]

Whoever thinks this has been an otherwise smooth launch is out of touch with game launches. This has been bug ridden with frequent crashes and not being able to connect to the game servers. That equals a below average launch at best! Disappointing. Feels like we are paying to play in beta!

[Jungels]

Estimated server down time?

[The Wolf]

If no1 has realized it yet...HEY GUYS, servers offline. now i know its been down for 3 hours but im just letting you know. See you when they are fixed! Have a good day all!

[KonnecT]

"Hey sledge thanks for the post man very imformative!"
"Sledge keep up the good work, your doing great!"
"Hey sledge can I lick your bone?"

What's up with all these shtakos kissin so much butt? All he did was come on and say the servers are down when they crashed 3 hours ago

HaHa. I haven't laughed so hard in a while. Probably woke up everyone in the neighborhood at 3 in the morning.