This is not a case of emergency downtime, but a total server crash with either corrupted database (hence rollback) or poor backup implementation, causing huge rollbacks with each server crash depending on what happens to the database transaction log.
Either way.... this is poor and doesn't bode well for the near future, as it's bound to happen again.
These kind of Things.... if happen frequent enough can be a real game killer, threatening the future survival and success of this game.
Server crashes can happen, especially in the launch period! But losing lots of progression and items due to database rollbacks is just plain bad and should not happen with a Live game!



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