Why can't i buy bits?!??!?!!!?!?!?!?!?!?!!?!?!

[Art]

IT WILL NOT LET ME BUY BITS, first time I tried buying bits it gladly took my money and gave me nothing, next it tells me for three days my account needs updating...what the hell!?? Next it's been telling me I cannot purchase bits at this time!! TRION IM TRYING TO GIVE YOU MONEY BUT YOU OVBIOUSLY DON'T WANT IT, I WANT MY BITS THAT I PAYED FOR ALREADY AND I ALSO SENT TWO REPORTS, of course I got 0 replies, just please if someone here has a fix please help me because I want to spend my money but I guess they don't want it...

[PMK4]

IT WILL NOT LET ME BUY BITS, first time I tried buying bits it gladly took my money and gave me nothing, next it tells me for three days my account needs updating...what the hell!?? Next it's been telling me I cannot purchase bits at this time!! TRION IM TRYING TO GIVE YOU MONEY BUT YOU OVBIOUSLY DON'T WANT IT, I WANT MY BITS THAT I PAYED FOR ALREADY AND I ALSO SENT TWO REPORTS, of course I got 0 replies, just please if someone here has a fix please help me because I want to spend my money but I guess they don't want it...

Hey,

Did you check your bank account

haha

[Taaltos]

I'm gonna guess your excess of ? and !'s blocked your transaction.

[PMK4]

I'm gonna guess your excess of ? and !'s blocked your transaction.

#Truth hahaha

[Art]

I used microsoft points not my bank account, but I used that to get people attention, that an I'm honestly just getting tired of this ****.

[Taaltos]

I used microsoft points not my bank account, but I used that to get people attention, that an I'm honestly just getting tired of this ****.

Okay, actual useful answer.

Make sure your account is linked correctly. Do a forum search for 'linked account' 'account' 'linked'. There are SEVERAL threads explaining how to do this.

Second, put in a trouble ticket, Trion is great with trouble tickets. Forums aren't really the place to resolve monetary exchange issues.

https://support.trionworlds.com/

3rd: If you must use the forum for issues, try using the following template:

[XBOX MARKETPLACE ISSUE] Tried to buy bits. XBM charged, but no BITS received.



Just some friendly advice.

[PMK4]

I used microsoft points not my bank account, but I used that to get people attention, that an I'm honestly just getting tired of this ****.

haha Calm down. I know what you mean. I was having issues with the servers last night - was kicked five(5) times for "Server Time Out". Groups of more than two(2) don't seem to work without constant phase switches, mic loss and quest lag.

[Art]

Okay, actual useful answer.

Make sure your account is linked correctly. Do a forum search for 'linked account' 'account' 'linked'. There are SEVERAL threads explaining how to do this.

Second, put in a trouble ticket, Trion is great with trouble tickets. Forums aren't really the place to resolve monetary exchange issues.

https://support.trionworlds.com/

3rd: If you must use the forum for issues, try using the following template:

[XBOX MARKETPLACE ISSUE] Tried to buy bits. XBM charged, but no BITS received.



Just some friendly advice.

I linked it and unlinked it, nothing is working it's just like really? All my friends are buying bits and I can't...

[whylekat]

Anyone else having this problem while trying to purchase more bits through the in-game store? It just stalls on "Retrieving Defiance Store Data" forever and nothing ever comes up...

[Art]

No I have not it just took my money and said "**** you"