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  1. #1
    Junior Member
    Join Date
    Apr 2013
    Posts
    19

    Losing Weapons and EGO rank?!

    I've played for a few hours today and so far have lost 2 weapons (a blue shotgun and a fully modded purple AR that cost me 5 dollars to get and a lot of resource to mod!) I wasn't modding the weapons or anything either they just disappeared from my inventory when I logged back in. Last log out I also lost a EGO level along with the new perk I unlocked. What is going on? This is a serious problem I feel very cheated right now.

  2. #2
    Junior Member
    Join Date
    Mar 2013
    Posts
    20
    There was a emergency maintenance which caused them to do a rollback...

  3. #3
    Member Arsenic_Touch's Avatar
    Join Date
    Mar 2013
    Location
    Maryland
    Posts
    5,881
    Open a ticket with support or try their live chat feature. They may be able to help you if you spent money on the purchase.

    When opening a ticket, make sure to note the character name this happened on and make sure to note the email you registered the account with (this will speed up their verification process and locate the problem faster)

    Is it better to out-monster the monster or to be quietly devoured?
    ¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
    Beta Tester -/- NA PC Player -/- CORE Leader -/- Ego Level 5,xxx - Clan Level 3,100 - Winterborn - Now playing ESO & Firefall

  4. #4
    Senior Member
    Join Date
    Mar 2013
    Location
    New York
    Posts
    492
    Quote Originally Posted by Arsenic_Touch View Post
    Open a ticket with support or try their live chat feature. They may be able to help you if you spent money on the purchase.

    When opening a ticket, make sure to note the character name this happened on and make sure to note the email you registered the account with (this will speed up their verification process and locate the problem faster)
    However since you spent money it means you got it from a lockbox means at best they'll refund your money but they probably can't give you the exact item you had back. Just wanted to add that.
    Don't be insulted because i don't wanna explain myself, i was probably joking anyway.

  5. #5
    Senior Member
    Join Date
    Mar 2013
    Posts
    236
    Rollbacks are a daily thing. Don't get too attached to your progress/new items.

  6. #6
    Senior Member
    Join Date
    Mar 2013
    Location
    New York
    Posts
    492
    Quote Originally Posted by Wrenito View Post
    Rollbacks are a daily thing. Don't get too attached to your progress/new items.
    That's exaggerated.
    Don't be insulted because i don't wanna explain myself, i was probably joking anyway.

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