I've found that if I have an issue that warrants a reply from a dev I generally get one.
The last one in case was the outfit bug that prevented people wearing certain outfits couldn't get in game.
I've also had great responses from support.
Yes there's things that don't get done but on the whole im on the plus not the minus.
Trying to quote the quote of a quote has broken my message bar. As for loot chase for me, it's almost done
GT: Dc Chimera
Characters:
Mcshulte- ego: 5306
DGgeoff- ego: 825