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  1. #1
    Defiance Dev
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    Mar 2014
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    285

    Defiance Exchange Closure FAQ

    Why are you closing the Exchange?
    After two months of operation, we decided that closing the Exchange was in the best interests of game stability in Defiance. For more details, please see the article Destromathe has posted here.

    Can't you fix it?
    We have tried multiple approaches and have been unable to resolve the core issues surrounding stability, due to underlying technical limitations of the game software.

    Will you bring it back in the future?
    At this time, we have no plans to bring the Exchange back to Defiance.

    What does this mean for the future of Defiance?
    It means a more stable game experience for everyone. Defiance continues in development with plenty of content coming down the line. We love our dedicated player community and our Devs care about the future of the game as much as players do. Watch for our news articles on our blog!

    When are you closing the Exchange?
    Effective 7-25-2016, we will disable placing items for sale on the Exchange. Several weeks after that, we will close it for good. This should be ample time for players to claim any items that are still in the claim section on the Exchange. Please make sure that your items are removed before the final date the exchange is up or they will be gone for good. Once we get closer to the time frame, we will notify all players of the exact date we will be turning off the Exchange.

    I paid to access the Exchange. Will I get my bits back?
    Yes! We will refund all bits spent on Exchange slots. This will be granted when the Exchange fully goes offline. If you run into any issues after this grant has been completed, please contact our Customer Service team at support.trionworlds.com

    What about the Patron Pass I purchased specifically so I could use the Exchange?
    We will compensate all players who purchased a Patron Pass in the two months since the release of the Exchange with an additional 30 day Patron Pass.

    I want to buy stuff on the Exchange, how will this impact me?
    You’ll continue to be able to purchase items from the Exchange until all remaining listings expire. Please claim your items promptly after purchase; items that are left unclaimed after the Exchange is removed will no longer be available.

    I’m selling/want to sell stuff on the Exchange, how will this impact me?
    We’ll disable new item listings on the Exchange starting on 7-25-2016. Anything you want to sell using the Exchange needs to be listed before then! After that, you can still use the Need/Want subforum on the Official Defiance Forums to let other Defiance players know about items you have for sale.

    What’s the deadline to get my items back from the Exchange?
    We will be announcing the final day the Exchange will be available very soon! When we close the service on that day, all remaining items on the Exchange will disappear and cannot be replaced.

    Are you providing any compensation for players of Defiance?
    Yes, once we are able to get through the process of pulling the Exchange from the game, we will be compensating players for being patient with this release. Stay tuned for further updates regarding this compensation.

  2. #2
    Member DEATHBRINGER210's Avatar
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    Dec 2013
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    ocho we cant add questions on the live stream post

  3. #3
    Member
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    May 2013
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    XBOX NA
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    Um the Exchange is already missing from the xbox NA...Where is my gear????

    A little notice would have been great...I would have pulled all my rare plate slicer gear off before. c'mon Trion

  4. #4
    Member
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    May 2016
    Location
    Biloxi
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    7
    Yeah, same here. Your notice said closure would be the 25th and now I've lost my gear on two characters. WTF, over?

  5. #5
    So lame..Well thanks exploiters.

    Instead of giving me bits that will sit there because you refuse to add good outfits unless its in a bundle or any good items unless you bury them in an rng box can we get loyalty points so we get something we actually want?

    or does anyone know if there is there a was to get sony to convert my bits back into money since Trion failed to deliver what they sold me?

  6. #6
    Defiance Dev
    Join Date
    Mar 2014
    Posts
    285
    The exchange is temporarily disabled for Xbox players at the moment, but will be returning for a time in the future before it is removed from the game. Don't worry, we won't remove it permanently without proper notification.

  7. #7
    Member Ron7Exon's Avatar
    Join Date
    May 2016
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    New York and Someday Heaven
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    23
    Quote Originally Posted by Ocho View Post
    What about the Patron Pass I purchased specifically so I could use the Exchange?
    We will compensate all players who purchased a Patron Pass in the two months since the release of the Exchange with an additional 30 day Patron Pass.
    I purchased a 15 day Pass in the two months. Does that count?

    Xbox GT - Ron7Exon
    IGN - Exonic (6k EGO Rating)
    [Member of Wasteland Savages]


  8. #8
    Member
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    Feb 2016
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    On a island with cass dukar
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    Glad to see this now all the players duping wont be able to dupe guns anymore

  9. #9
    Are u ***ing jokeing........ The exchange is like the best way to trade in game,,,,,,, You better revise the TRADING SYSTEM in game then!!!!!!!!!!!!!!!!!!!!

  10. #10
    Member
    Join Date
    Apr 2013
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    3,189
    Quote Originally Posted by moxthamyth View Post
    Glad to see this now all the players duping wont be able to dupe guns anymore
    Yeah it's a shame people did this. On ps3 eu I don't think we had any problems with duping to my recollection. The Exchange proved rather useful in tracking down those missing final mods. Can't say I'm too bothered as I have pretty much quit playing but for the people still playing who used the exchange how it was intended i do feel sorry for them.

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