Wow, okay, I.E. is all of a sudden working (I'm 42 in the que @ 20 mins), while FF is still just loading a blank page.Originally Posted by Icewave
...I dare not close I.E. now. And I really hope they get my pre-order items straightened out, a week is a long time to not go without the XP boost, IMO. :P
The last time I called Sony I was promised to be contacted via my PSN email address regarding a purchase (3-5 business days).
That was over 2 weeks ago. I don't think calling Sony is going to help, lol.
Well the thing is you bought it from sony so it's their issue. Trion probably could simply give you the pre-order stuff but that would be purely generous and probably wont happen.
I sent an email first. Amazingly heard back in just about 24 hours.... Sadly, it was a generic copy and paste job on how they are working to improve the game. So I re-submitted. It has now been 3 days of nothing and Live Chat has been down the whole time. Very convenient. My trade-in value decreases daily as well.
I dunno about that. Trion provides this content, not Sony. No part of the bonus comes from the PSN store, it's downloaded/claimed in-game. Pretty sure Trion should be taking care of this. At least I have more faith in them taking care of it then Sony...
We'll see. #17 in the queue.
Not sure what's been going on last few days but today I've used it twice and gotten a rep within 30 minutes. Sending a ticket seems to take days for a response so live chat definitely seems to be the best bet for now, if it works for you.
actually its sony and trions problem, there was an issue with pre-order codes from another company at launch and trion took care of it for people, so trion will probably help him
Posted my chat transcript with a GM below (removed names). Huzzah for Trion and good customer service. Boo Sony.
GM Game Master (Listening)
GM Game Master: Thanks for contacting Trion Worlds Customer Support. My name is GM Game Master. I'm happy to look into your issue for you today.
Hiten: Hi!
Hiten: I pre-ordered Defiance on PS3 (via PSN) back in March - but I am still missing all of the pre-order items.
Hiten: I claimed my Ark Hunter codes successfully after linking my console (did this several days ago), but still no pre-order items.
Hiten: I have an open ticket if you would like to reference it:
130407-001822
Hiten: I attached a screenshot of my receipt from Sony in there, too.
GM Game Master: One moment while I look up that ticket.
Hiten: Also, I never received any comminques from Sony or Trion about a "code" to enter or anything.
Hiten: Thanks, no prob, take your time.
GM Game Master: Sorry for the wait this takes some time.
Hiten: It's okay, it's worth it if it get's me my pre-order items - haha!
Hiten: I've waited this long
GM Game Master: What retailer did you purchase from?
Hiten: The PlayStation Store
Hiten: Digital Download from Sony
GM Game Master: GO ahead and logout and log back in. You have gotten past the tutorial correct?
Hiten: Yeah, sure have. Give me a minute to re-log.
Hiten: Hmm, it still says 0 items under "Claim." Let me try an entire game reset.
Hiten: Logging back in now
Hiten: Seems that it worked!
Hiten: Even have the XP boost going, awesome. Can you say "best GM ever?" THANKS!
GM Game Master: Thanks!
GM Game Master: May I assist you with anything else today?
Hiten: That was my only issue and you resolved it, so I would say no!
Hiten: I really appreciate it - have yourself a good day.
GM Game Master: Great! Have a good day and thank you for contacting Trion Worlds.
Hiten:
I've been trying with several browsers, including IE, and have received the 500 internal server error all weekend. I have not tried today, however.
IE worked for me today (FF still borked), so I'd suggest you give it a shot. Make sure you have at least an hour to spare though, took 30m to get into the chat with a GM and took him quite a while to get the content pushed to my account (not sure why).
Posting Permissions
Reply With Quote
