My characters are GONE

[JimT722]

It seems like every hour I alternate between those two character sets. Only the Rathor Dahn, Jim Steele set has the $50 class pack. I switched sets and switched back again in the last hour. Last night I lost my characters that is how I ended up with two Jim Steele characters. I made a new character the same name.

I made a support ticket last night. I am just hoping to have a static character list with access to my premium content.

[JimT722]

Did you remake a character with the same name? If so you should try to contact support@trionworlds.com or try to log in again if the character is not appearing still.

The characters are appearing. Two sets of characters at random intervals. I don’t care about the characters. Only when one set of characters appears it has the $50 bundle in item claim. That is my main concern. Both Jim Steele characters appear at different times. Always with the other character I have listed. It seems progress updates no matter what set I choose to play. That is what’s weird. I think my characters have changed back and forth between those two sets three times this hour.

[TrionMobi]

That's quite odd JimT722, we're taking a further look as we continue working on issues

[stefb42]

Still haven't been able to log in all day, my toon is there but still getting your connection to defiance has timed out every time I try login

[JimT722]

That's quite odd JimT722, we're taking a further look as we continue working on issues

Thanks, I really do appreciate it. I know new releases often have issues that are probably frustrating to the people trying to solve the issues as they are to the players. You all probably have your hands full. I am glad that you’re aware of it and will take a look when you can.

[Mandacorian]

PSN: Mandacorian
In game name: Mandacorian
(PS4)

My character has been gone all day as well. Every work around I read has not worked for me either.