Hey Ark hunters! If you are trying to get refunds on the money you have spent on this game,
you have 2 options.
1) Submit a refund ticket to trion support.
2) Contact xbox or playstation customer support,
For pc users you may need to contact microsoft customer support.

I know trion isnt big on refunds, im sure with this game haven its issues they will be sincere
and do the right thing. If not you can always follow #2 option as this will work. Has for me in the past.