Ark key purchase feels like a scam

[Draccon149]

You know it's a problem, but yet you keep buying multiple keys at a time. Yes, they should fix it, but it is your own fault you keep losing multiple keys you bought. Buy a key when you need it problem solved.

[Elastik Spastik]

You know it's a problem, but yet you keep buying multiple keys at a time. Yes, they should fix it, but it is your own fault you keep losing multiple keys you bought. Buy a key when you need it problem solved.

Haven't bought a key with real money since near release. Only use keys from Dailies.

[smurfsniper]

You must not have been reading the forums much. This isn’t a recent issue. I’m not the only person who has reported it. How long does it take to be fixed? There seems to be no urgency or priority to fix bugs in the game. Bugs happen, I get it. But when they do, they should be addressed and fixed immediately.

The bigger question: Why are people still buying keys knowing this bug exist?

[Ryu Soba JP]

Well, I purchased the keys with the intent of using them immediately after arks. I purchased with already owned bits. So, since I already paid for the bits from a month ago I decided to spend some. I didn’t realize that logging out for the night would consume every remaining key. I placed a support ticket for the keys I lost. But seems to be this would be one of the first bugs that should have been researched and fixed since they can be purchased and now it’s pushing people away from spending. Lesson learned.

In regards to “buy the key at the chest” reasoning. Hulkers don’t seem to die when the ark ends and players tend to lure them to the chest. I’ve actually died while trying to purchase a key at the ark chest and missed the chance.